Help Desk Specialist

Benefits: Medical, Dental, and Vision insurance, 401k, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, and legal insurance.

ROLE & RESPONSIBILITIES

We are seeking a Help Desk Specialist for a state transportation agency which would be a great opportunity for someone with experience in IT support operations and technical troubleshooting looking to further their career in information technology services.

• Provide tier-one technical support for hardware, software, and customer-reported IT issues in a non-scripted environment
• Establish new user accounts and manage Active Directory configurations, email setup, and user information accuracy
• Monitor and maintain Service Desk request tracking software and document all support activities and resolutions
• Manage IT asset inventory including computers, peripherals, and printers
• Proactively identify, troubleshoot, and drive resolution of IT problems while working collaboratively in an Agile environment

ESSENTIAL QUALIFICATIONS
• Minimum 2 years of hands-on IT support experience troubleshooting hardware (desktops, laptops, printers) and software (Windows, Microsoft Office, Active Directory, networking, VPN)
• Excellent customer service and communication skills with ability to explain technical concepts clearly to end users
• CompTIA A+, Network+, or equivalent IT certification required or strongly preferred

WHY AVERRO?
Averro is a veteran-owned staffing and solutions firm connecting top talent with cutting-edge companies. With 20+ years of experience and industry-specialized recruiters in your corner, we''re here to propel your career forward.
Averro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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