Technical Training Specialist

Hello,

TxDOT has issued a request for a Technical Training Specialist to support their technical training needs for software, systems, IT processes, and operational procedures. The work centers on designing and delivering instructor-led and web-based training, developing technical documentation and job aids, and translating complex technical information for both technical and non-technical users. The ideal candidate has 5+ years of hands-on technical training experience with LMS platforms, eLearning tools, curriculum development, and software or systems instruction in a public sector environment.

Responsibilities include (but are not limited to):

• Design and deliver classroom, virtual, and web-based technical training.
  
• Develop curricula, job aids, videos, procedures, and technical documentation.
  
• Assess training needs and translate technical content into clear instructional materials. 
  

Minimum Candidate Characteristics:

• 5 years designing and delivering technical training for technical and non-technical audiences.
  
• 5 years developing curricula, job aids, videos, procedures, and supporting documentation.
  
• 5 years working with LMS platforms, eLearning tools, and technical/software training environments. 
  

Exceptional Candidate Characteristics:

• 5 years delivering technical training in cloud-based technology.
  
• Experience with multimedia and computer-aided instructional methods.
  
• Familiarity with EIR accessibility and assistive technologies. 
  
• Experience developing and delivering training for one or more Texas State agencies. 
  

Expected Duration: 12 months / 2080 hours (10/5/26 – 8/31/27)

Location: Onsite-Candidates must be local to the Austin area 

Responsibilities:

Responsible for preparing, conducting, and evaluating technical training programs. Writes literature and materials to be used in programs and designs exercises to enhance lectures. Shall deliver on‐site and web‐based training courses covering any number of software solutions. Leads development of infrastructure for information delivery, as well as taking part in the writing and maintenance of training material and supplementary technical documentation. Creates instructor materials (course outlines, background material, instructional materials, and training aids), as needed for different COTS Products/Current IT‐Driven in‐house solutions as well as desktop support processes, i.e. Remote Access Systems, RAS step by step procedure. Assists with formatting training materials created by other DIR Staff as requested. Determines needs and develops plans to meet the need of customers. Assist in design of computer‐based and multimedia curriculum. Shall be planning, directing and undertaking classroom training, electronic learning, multimedia programs, and other computer‐ aided instructional technologies, simulators, conferences and workshops. The trainer will manage the training program in accordance with business needs, regulatory requirements, and Quality Management System. Help staff with their productivity reporting both within and without the agency. Researches and recommends vendors and costs for various training methods including: training classes from outside vendors; books; readymade training guides; computer or web based training. Stay current with developments in computer training field, especially alternative media/methods for instruction. This instructor uses a computer to organize and draft a curriculum that breaks a complex subject into blocks or units of instruction, creates graphics, and integrates them into curriculum. Courses may be instructor based, computer‐based, simulator based, interactive, or non‐interactive.

This instructor also teaches short technical courses in accordance with approved curriculum to maintain proficiency and to evaluate and develop new instructional techniques/courses. Job duties also include the following: incorporation of new curriculum in the teaching process (e.g., develops clarification or examples of application related to the subject matter), development and maintenance of classroom techniques that reflect professionalism and good discipline and enhance teaching, development of alternative teaching techniques and scenarios to maintain high motivation and interest in the subject areas, and while acting as the testing officer, the conducting of test analysis and development or revision of test items.

The Training Specialist is primarily responsible for working with a team of Training Specialist in technical and system curriculum delivery, revision and maintenance. This specialist will gather, analyze, translate and compose technical information into clear, readable materials to be used by technical and non‐technical personnel. Collect data and analyze audiences and training needs, based on new business processes and policies, and apply these into successful training delivery. This specialist will teach technical courses in accordance with approved curriculum to maintain proficiency and to evaluate and develop new instructional techniques/courses. Has a basic understanding of EIR Accessibility and assistive technologies used by people with disabilities. Understands protocols for communicating with customers requiring special assistance to obtain required or requested information.

Minimum (Required):

Preferred (Options):