W2//ServiceNow ITAM SME

Job Title: ServiceNow ITAM SME (Software Asset Management & Hardware Asset Management)

Location: San Diego, CA (Remote)

START DATE : AUG 18th 2026

END DATE :   JAN 31 2027

Experience

8+ years of overall IT experience

5+ years of hands-on experience in ServiceNow ITAM implementations

Strong experience in SAM Pro, HAM Pro, CMDB, Discovery, and Asset Lifecycle Management

Experience working in enterprise-scale ServiceNow environments

Key Responsibilities

ITAM Solution Design & Implementation

Lead end-to-end implementation of ServiceNow ITAM solutions (HAM Pro & SAM Pro).

Conduct requirement gathering workshops and translate business requirements into scalable ServiceNow solutions.

Design and configure asset lifecycle processes including procurement, receiving, deployment, inventory, maintenance, and disposal.

Implement software license management, reclaim processes, compliance reporting, and optimization initiatives.

Asset & Configuration Management

Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM processes.

Define data models, asset classes, lifecycle states, and governance standards.

Ensure CMDB and Asset Repository accuracy through reconciliation and automation.

Drive asset normalization and software entitlement management activities.

Integration & Automation

Integrate ServiceNow with:

SCCM/MECM

Microsoft Intune

Active Directory

Procurement systems (SAP, Oracle, Coupa, etc.)

Cloud platforms (Azure, AWS)

Develop automation using Flow Designer, Integration Hub, Business Rules, and Scripted APIs.

Governance & Compliance

Define ITAM governance framework, policies, and operational procedures.

Monitor software compliance and license utilization.

Support internal and external audits.

Provide KPI and executive dashboards for asset compliance, utilization, and cost optimization.

Stakeholder Management

Work with Procurement, Finance, Security, Infrastructure, and Operations teams.

Act as the functional and technical SME for ITAM-related initiatives.

Conduct workshops, training sessions, and knowledge transfer activities.

Required Skills

ServiceNow ITAM (HAM Pro, SAM Pro)

CMDB & CSDM

Discovery & Service Mapping

Asset Lifecycle Management

Software License Management

ServiceNow Flow Designer & Integration Hub

REST/SOAP Integrations

JavaScript & ServiceNow Scripting

ITIL v4 Processes

Reporting & Performance Analytics

Preferred Certifications

ServiceNow Certified System Administrator (CSA)

Certified Implementation Specialist – Software Asset Management (CIS-SAM)

Certified Implementation Specialist – Discovery

Certified Implementation Specialist – Service Mapping

ITIL V4 Foundation Certification

Key Deliverables

ITAM Strategy & Roadmap

HAM Pro / SAM Pro Implementation

CMDB and Asset Governance

License Compliance Management

Integration Design & Documentation

Executive Dashboards & KPI Reporting

Process Documentation and SOPs