Senior Facilities Manager

We are seeking candidates for an excellent opportunity within a truly forward thinking and dynamic organisation that has worldwide recognition.

Our client is recruiting an FM Lead to provide strategic leadership, governance and continuous improvement across the connected service areas: FM Helpdesk Management, CAFM Systems Governance and Optimization, overseeing relevant building management processes.

You will lead the FM Helpdesk / CAFM functions, ensuring consistent, customer-focused services and effective governance across the organisation. The role is accountable for defining standards, operational frameworks and performance measures that support stakeholder requirements, business objectives and operational resilience.

Key responsibilities

- Lead and develop the FM Helpdesk Management and CAFM Systems, setting priorities, standards and development plans, while acting as the senior escalation point for service-delivery and operation functions.

- Lead the evaluation and development of reporting tools, automations and system integrations, working with H&S, Mechanical Engineering and other stakeholders to support statutory compliance, audit, risk and reporting requirements.

- Establish and report on KPI frameworks, analysing operational performance, stakeholder feedback and service trends. Produce management information and strategic recommendations to improve customer experience and support business planning.

- Manage the budgets and financial governance of the FM Helpdesk and CAFM functions, including forecasting, expenditure management and service-charge allocation.

The ideal candidate will have:

- Proven experience leading operational, systems, governance or support functions within Facilities Management, Property Management, Building Services or a related environment.

- Experience developing and standardising operational processes, procedures and governance frameworks, with strong knowledge of PPM, reactive maintenance, engineering-resource management and statutory compliance.

- Experience managing audits, quality-management systems, regulatory compliance programmes and ISO standards, together with a strong understanding of Health & Safety legislation and compliance frameworks.

- Excellent analytical, reporting and problem-solving skills, including the use of KPIs and business

- Proven experience managing budgets, financial performance, expenditure and service-charge allocations in a multi-stakeholder environment.

Ideally experience with Power BI, Concept Evolution, SFG20, Yardi or comparable CAFM and reporting systems would be advantageous.

What is offered

- Four days in the office and one day working from home, with individual flexible-working requests considered.

- Ongoing training and development

- Support towards relevant accreditations, chartered status and further job-related education.

- Pension and insurance plans, health benefits, subsidised gym membership, store discounts and family-leave benefits.

Hours: Monday to Friday

Working pattern: Four days in the office and one day WFH