Software Business Analyst

Reports to: Finance Director

About the Role

We’re looking for a pragmatic Software Business Analyst to support multiple software and systems projects across a growing SME. You’ll sit between business operations and technical delivery turning real business needs into clear, workable solutions without over-engineering.

Key Responsibilities

• Gather, document, and validate business requirements
• Translate needs into user stories, functional specs, and acceptance criteria
• Facilitate workshops with internal SMEs and manage expectations across teams
• Identify process improvements and automation opportunities
• Support backlog creation, prioritisation, and UAT
• Advise on system architecture, integrations, and data flows
• Work with external dev teams to ensure delivery aligns with requirements
• Produce clear documentation: process flows, diagrams, decision logs

Technical Skills

• Strong understanding of software delivery (Agile or hybrid)
• Office 365 user administration
• Azure Entra / Active Directory familiarity
• SQL Server basics (queries, data management)
• Understanding of APIs, integrations, and cloud platforms (Azure/AWS/GCP)

What You Bring

• Experience as a Business Analyst, Systems Analyst, or Solutions Analyst
• Ability to work across multiple projects in a fast-moving SME
• Excellent communication and stakeholder management
• Comfortable advising non-technical SMEs and simplifying complexity
• Pragmatic, organised, and confident challenging assumptions constructively

Nice to Have

• SME or scale-up experience
• Knowledge of information security and data protection
• Experience with Jira or Azure DevOps
• Understanding of AI capabilities and how they translate into business features

What We Offer

• High autonomy and influence
• Opportunity to shape systems and processes
• Exposure to a wide range of technologies
• Supportive, collaborative environment