Partnering Support Officer - Clapham, London

Partnering Support Officer - Clapham, London, SW2 4AX

We have an exciting opportunity for an experienced individual to work in our South London Regional Property Team on a temporary, part-time, 16-hour contract for 12 months (Mon - Weds). The role will be to provide support to the senior managers and surveyors within the team, helping contact customers, liaise with contractors, progress repairs within our South London properties & ensure great updates and record keeping. This is a busy, fast paced operation and the ideal candidate will be used to working in a similar environment where organisation is key! What you'll need to succeedExpectation of our residents is high and budgets are tight, so this role requires a candidate that and has an aptitude for detail and working under pressure.We would anticipate you would have a commercial awareness and be able to follow and input into businesses processes.Alongside excellent communication skills, your experience and a relevant track record are an absolute requirement with demonstrable use of spreadsheets, IT systems and other generic software. We would encourage candidates that have a natural curiosity for resolving problems and genuine passion for helping our customers.Duties will include but will not be limited to the followingWorking with contractors and residents on continuous improvement of projects, ensuring clear communication with all parties when booking and confirming appointmentsManaging the CRM system, responding to enquiries and assisting the Repairs Manager to investigate complaints.Leading on keeping regional trackers up to date and to control the data input to ensure accuracySupporting the Repairs Manager in effectively managing the tracker to input legal, contractor and Surveyor updatesProactively assisting the team with general administration or telephone duties along with being the first point of contact, ensuring all internal processes are followed through to completion and an excellent customer service is provided to all customers and stakeholdersWhat you'll need to succeedExperience of dealing with customers from different backgrounds, and delivering a positive and easy service to customersExperience of analysing customer feedback to achieve service improvementsAttention to detail and accuracy in reportingExperience of working with external stakeholdersExperience of dealing with customers and responding to customer enquiries on the phone and in writingAn experienced user of Microsoft Office and the ability to easily learn other IT packagesStrong administrative skills and the ability to manage a varied and demanding workloadAbility to work independently and use initiative to problem solve What you need to do nowIf you're interested in this role, take a look at the attached Job Description for more details!