ServiceNow ITAM SME

Job description

Job Title: ServiceNow ITAM SME (Software Asset Management & Hardware Asset Management)

Location: San Diego, CA (Remote)

Experience

• 8+ years of overall IT experience
• 5+ years of hands-on experience in ServiceNow ITAM implementations
• Strong experience in SAM Pro, HAM Pro, CMDB, Discovery, and Asset Lifecycle Management
• Experience working in enterprise-scale ServiceNow environments 

Key Responsibilities

ITAM Solution Design & Implementation

• Lead end-to-end implementation of ServiceNow ITAM solutions (HAM Pro & SAM Pro).
• Conduct requirement gathering workshops and translate business requirements into scalable ServiceNow solutions.
• Design and configure asset lifecycle processes including procurement, receiving, deployment, inventory, maintenance, and disposal.
• Implement software license management, reclaim processes, compliance reporting, and optimization initiatives.

Asset & Configuration Management

• Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM processes.
• Define data models, asset classes, lifecycle states, and governance standards.
• Ensure CMDB and Asset Repository accuracy through reconciliation and automation.
• Drive asset normalization and software entitlement management activities.

Integration & Automation

• Integrate ServiceNow with:
  • SCCM/MECM
  • Microsoft Intune
  • Active Directory
  • Procurement systems (SAP, Oracle, Coupa, etc.)
  • Cloud platforms (Azure, AWS)
• Develop automation using Flow Designer, IntegrationHub, Business Rules, and Scripted APIs.

Governance & Compliance

• Define ITAM governance framework, policies, and operational procedures.
• Monitor software compliance and license utilization.
• Support internal and external audits.
• Provide KPI and executive dashboards for asset compliance, utilization, and cost optimization.

Stakeholder Management

• Work with Procurement, Finance, Security, Infrastructure, and Operations teams.
• Act as the functional and technical SME for ITAM-related initiatives.
• Conduct workshops, training sessions, and knowledge transfer activities.

Required Skills

• ServiceNow ITAM (HAM Pro, SAM Pro)
• CMDB & CSDM
• Discovery & Service Mapping
• Asset Lifecycle Management
• Software License Management
• ServiceNow Flow Designer & Integration Hub
• REST/SOAP Integrations
• JavaScript & ServiceNow Scripting
• ITIL v4 Processes
• Reporting & Performance Analytics

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist – Software Asset Management (CIS-SAM)
• Certified Implementation Specialist – Discovery
• Certified Implementation Specialist – Service Mapping
• ITIL V4 Foundation Certification

Key Deliverables

• ITAM Strategy & Roadmap
• HAM Pro / SAM Pro Implementation
• CMDB and Asset Governance
• License Compliance Management
• Integration Design & Documentation
• Executive Dashboards & KPI Reporting
• Process Documentation and SOPs

Skills

Mandatory Skills : ServiceNow CMDB, ServiceNow Integration Hub, ServiceNow ITSM

ITAM, HAM, SAM