GSOC Manager

Primary details: Full time, Employee, Location: Sydney, Permanent, Hybrid role with flexible working.

Global Security Operations Manager Overview

The Global Security Operations Manager leads QBE's global security operations and incident response capability, ensuring a consistent, high quality approach to managing cyber threats across all regions. This role drives operational excellence, resilience and continuous improvement in line with industry best practice.

Key Responsibilities

• Lead global security operations and incident response services across a 24/7 environment.
• Own and drive consistent security operations and incident response processes across all regions.
• Oversee cyber incident management, including escalation, communication and executive reporting.
• Drive SOC2 TypeII certification and ensure ongoing compliance with security standards.
• Develop and deliver clear reporting and metrics for executive leadership and the Board.
• Lead continuous improvement initiatives aligned to NIST and industry best practice.

Key Requirements

• Extensive experience in security operations, incident response or broader cybersecurity functions.
• Proven leadership experience managing global or distributed teams.
• Strong technical understanding across security technologies, infrastructure and cloud environments.
• Experience operating within structured security frameworks (e.g., NIST, SOC2).
• Excellent communication skills with both technical and non technical stakeholders, including senior leadership.
• Strong decision making capability, particularly in high pressure incident response scenarios.
• Technical competency: working knowledge of SIEM platforms, AI driven threat detection capabilities, network security principles and cloud security across Azure, AWS and SaaS architectures.
• Understanding of secure software development lifecycle (SDLC) and integration of DevSecOps practices into detection and response.
• Soft skills: passion for cyber defence operations, stakeholder focus, mentoring ability, emotional intelligence and effective collaboration.

Benefits

• Hybrid working - mix of working from home and in the office.
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
• 18 weeks gender equal flexible leave for all new parents, including paid super.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.