Senior QA Engineer (ServiceNow Testing)

Senior QA Engineer (ServiceNow Testing)
Plano, TX & Mclean, Virginia 22102
Type of Hire:- Contract

Senior QA Engineer will be part of the Enterprise Risk Management Technologies Team and will be responsible for the manual and automated testing of configurations and integrations of \"out-of-the-box\" ServiceNow solutions.

• This role requires solid understanding of ServiceNow platform behaviors, modules, ACLs, flows, and integration testing.

Responsibilities:

• Develop, document and maintain the test data, data validation, end to end testing flows.
• Design, develop, and maintain automated test scripts using ServiceNow ATF.
• Create test cases based on functional and technical requirements.
• Collaborate with developers, business analysts, and QA teams to validate functionality.
• Analyze test results and report defects in a timely manner.
• Participate in daily stand-ups, sprint planning, and other Agile ceremonies.
• Ensure high quality and performance of the ServiceNow platform across ITSM, HRSD, CSM, or other modules.
• Develop reusable test templates for future automation initiatives.
• Conduct functional testing for IRM (Integrated Risk Management) and GRC (Governance, Risk and Compliance) modules.
• Validate controls, risks, issues, assessments, workflows, and regulatory frameworks.
• Test config changes that include tables, ACLs, business rules, flows, UI policies, update sets.
• Conduct regression testing using ATF across ServiceNow upgrades/releases.
• Perform cross-browser testing and E2E user journey validation with external apps.
• Test REST/SOAP integrations and external data flows.

Required Qualifications:

• 5 to 8 plus years of QA.
• 3 plus years of hands-on ServiceNow ATF testing (with focus on IRM/GRC).
• Strong automation experience (Selenium)
• Deep understanding of IRM/GRC processes, controls, risk scoring, assessments, SOX/compliance flows.
• Hands-on with tables, ACLs, flows, update sets, APIs, business rules.
• 3 plus years validating platform UI, Service Portal, Workspace UX.
• Strong analytical, debugging, and communication skills.
• 2 plus years' experience with Agile/Scrum methodologies.
• Knowledge of test planning, test case creation, and defect management.
• Proficient in identifying automation opportunities within the ServiceNow ecosystem.

Preferred Qualifications:

• ServiceNow certifications (CSA, CIS-Risk, CIS-GRC, ATF)
• CI/CD experience (GitHub/Jenkins/Azure DevOps)
• Experience with domain-separated instances.
• Prior experience in large-scale ServiceNow implementation projects.
• Scripting experience with Python, JavaScript, etc.

Must Have Qualifications:

• Hands on testing with Service Now.
• Automation and Service Now Certificates are required.

Preferred:

• Java Script, Python, or Selenium.
• Development experience would also be nice to have.

Note:

• *Please include the following at the top of each candidate resume - Resumes without completed templates and/or vetting questions will not be considered. Responses to vetting questions are to be provided directly from the candidates.
• Location: Full-time on-site Monday to Friday in Mclean or Plano- No preference.
• Assignment Type: Contract Only
• Scheduled End: Oct 21,2026 - extension planned.
• Conversion Salary Range (if applicable): N/A
• Schedule: Standard
• Shortlisting Deadline:07/29

Interview Information:

• Rounds: one round
• Duration: 60 minutes
• Interview Type: On-site interview required.
• Interview Placeholders: Targeting on-site interviews on 08/03-08/06
• Interview Debrief: 8/07 at 11- No suppliers.

Supplier Vetting Questions:

• Please complete assessment of must have skills- Automation, Service Now, Testing with Service now, and please assess on candidates preferred skills if applicable.

Work Authorization:

• This requirement is open to sponsored candidates through sub vendors - one layer deep.
• The candidates must be W2 employees of the sub vendor.

Pay Range: $50 - $62/hour on W2

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.