Senior Sales Associate

Music & Arts is seeking a part-time Senior Sales Associate to support students, parents, and educators in our retail store. In this role, you'll provide expert guidance on band and orchestra instruments, rentals, repairs, and accessories while delivering exceptional, student-focused service. You'll drive sales, meet performance goals, support lesson program enrollment, and ensure attractive, well-stocked displays. You will collaborate with teachers, school service reps, and teammates, handle POS transactions, and maintain accurate records, all while promoting music education in a friendly, inclusive environment.

Responsibilities

• Provide knowledgeable sales assistance for instruments, rentals, repairs, and accessories
• Deliver student-focused, high-quality customer service to parents, students, and educators
• Drive sales performance and support store revenue goals
• Promote and enroll customers into private lesson programs
• Maintain merchandise presentation, signage, and stock levels
• Process POS transactions, rentals, and returns accurately
• Support school service reps and build relationships with local music educators
• Assist with opening/closing procedures and daily store operations
• Resolve customer issues professionally and in a service-driven manner
• Uphold a collaborative, inclusive, and performance-oriented culture

Required Skills

• Retail sales
• Point-of-sale (POS) systems
• Product knowledge - band and orchestra instruments
• Customer relationship management
• Merchandising and inventory stocking
• Cash handling and transaction accuracy
• Upselling and cross-selling
• Lesson program enrollment and scheduling
• Basic computer proficiency
• Conflict resolution and problem-solving