ICT Support Officer - Windows 11 Upgrade

• Brisbane based candidates only Initial 6 month contract
• 4/1 hybrid environment. Some travel may be required.

About Our Client

This organisation is a well-established public sector entity committed to delivering high quality services. As part of a medium sized team, they focus on implementing technology solutions that enhance operational efficiency and public service outcomes.

Job Description

Role Responsibilities:

• Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe, services and workplaces.
• Provide operational support (on site and remote) to QCS sites as required in a primarily Microsoft environment.
• Configure/ install/ monitor/ support/ manage the ICT environments by high level technical expertise.
• Provide a level of training of the QCS desktop environment and applications to QCS end users where required.
• Develop and maintain QCS ICT documentation including knowledgebase articles and work instructions.
• Provide Tier 1/2 technical support and participate on the contact centre as a primary method of incident resolution.
• Accurately triage and escalate incidents where required according to policies and procedures.
• Prioritise allocated tasks, meet deadlines and manage own workflows to ensure tasks are completed in a client focused manner within defined service levels.

The Successful Applicant

A successful Project Support Officer - ICT will have:

• Technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
• Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks.
• Ability to identify and resolve ICT related problems within defined Service Level Agreements.
• Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships and enhance the provision of quality client service in a team environment

What's on Offer

• Competitive hourly rate.
• Opportunity to contribute to impactful projects in the public sector.
• Collaborative and professional work environment.
• Valuable experience within the technology industry.

If you're ready to make a meaningful contribution as a Project Support Officer - ICT, we encourage you to apply today!