ServiceNow Technical Architect

Position: ServiceNow Technical Architect

100% Remote

Hiring: W2 Contract

Key Responsibilities

• Define target-state ServiceNow architecture and implementation roadmap.
• Lead architecture workshops and technical design reviews.
• Establish platform standards, governance, and best practices.
• Provide oversight for ITSM, CMDB, ITOM, integrations, Data Migration, Employee Center, and Virtual Agent implementation.
• Review migration approach, data architecture, and deployment strategy.
• Validate scalability, security, performance, and maintainability considerations.
• Support technical risk assessment and mitigation planning.
• Review and approve technical design documents and deployment plans.
• Support cutover planning, go-live readiness, and transition activities.

Required Experience:

• 12+ years of ServiceNow experience.
• 5+ years as ServiceNow Architect or Lead Architect.
• Experience with enterprise-scale ServiceNow implementations.
• Strong experience across ITSM, ITOM, CMDB, Integrations, Data Migration, Employee Center, and Virtual Agent.
• Experience in ServiceNow instance separation or platform migration programs.
• Experience engaging executive and senior customer stakeholders.

Preferred Certifications

• ServiceNow Certified Technical Architect (Highly Preferred)
• ServiceNow Certified Master Architect (Preferred)
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist ITSM
• ServiceNow Certified Implementation Specialist Discovery