ServiceNow Lead Architect - UK Wide - Remote

An exciting opportunity has arisen to join a leading UK technology and digital services organisation that delivers mission-critical solutions for major public and private sector clients. Hiring on behalf of the client, this role is ideal for an experienced ServiceNow Lead Solution Architect looking to combine technical leadership with stakeholder engagement while shaping the future of enterprise ServiceNow platforms.

Working in a fully remote position, you'll lead the architecture, design and evolution of complex ServiceNow solutions across large-scale enterprise environments. You'll manage and mentor a team of architects, developers and administrators, influence technical strategy, engage with senior stakeholders, and drive best practice across IT Service Management and Operations. This is a highly visible leadership role offering the opportunity to make a genuine impact while working with modern cloud and enterprise technologies.

• Salary up to £110,000
• Fully remote / home-based working
• Opportunity to lead a high-performing ServiceNow team
• Career progression with funded ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) training
• 23 days annual leave, increasing with service, plus the option to purchase additional leave
• Matched pension scheme
• Cycle to Work scheme
• Enhanced family leave package
• Paid volunteering day each year
• Inclusive employee networks and ongoing professional development

• Proven experience as a ServiceNow Solution Architect or Lead Architect within large enterprise environments
• Strong expertise across ServiceNow ITSM, ITOM and CSDM
• Experience designing and delivering complex ServiceNow implementations, including domain separation
• Knowledge of both cloud-hosted and on-premise ServiceNow environments
• Strong understanding of ITIL processes and service management best practice
• Experience designing scalable enterprise architectures with multiple integrations
• Previous experience leading and mentoring technical teams including architects, developers and administrators
• Excellent stakeholder management, communication and presentation skills with the ability to engage technical and non-technical audiences
• Ability to balance strategic architecture with hands-on technical leadership
• Experience evaluating emerging technologies and driving platform improvements
• Project delivery experience using Agile, Scrum or similar methodologies
• ServiceNow CTA or CMA certification highly desirable
• ITIL certification desirable
• Prince2, PMP or similar project management certification advantageous
• Must be eligible to obtain SC Security Clearance