Insurance Delivery Leader (Insurance Background)

Role Overview

• We are seeking an experienced Delivery Leader with strong Insurance domain experience to manage enterprise client accounts, drive delivery excellence, and build strategic customer relationships across global onshore-offshore teams.

Key Responsibilities

• Lead delivery across multiple projects, ensuring timelines, budgets, quality, and SLAs are met.
• Serve as the primary client-facing leader for business and IT stakeholders.
• Establish program governance, conduct reviews, and manage escalations.
• Coordinate with offshore delivery managers and technical teams.
• Drive process improvements, digital transformation, and account growth opportunities.
• Manage risks, compliance, financials, forecasting, and resource planning.
• Provide executive-level reporting on program status, KPIs, risks, and issues.
• Manage vendors and cross-functional global delivery teams.

Required Skills

• 15+ years of IT Delivery/Program Management experience with strong client-facing experience.
• Strong experience managing large, complex, multi-project programs in global delivery models.
• Expertise in program governance, delivery management, stakeholder management, and financial management.
• Strong leadership, communication, negotiation, and problem-solving skills.
• Experience with enterprise/Fortune 500 clients and consulting/IT services organizations.
• Bachelor's or Master's degree in a relevant field.

Preferred

• Strong Insurance domain experience.
• PMP, PRINCE2, Agile, Scrum, SAFe, or ITIL certification.
• Experience in digital transformation, operational excellence, and account growth.
• Strong commercial and strategic customer engagement skills.