Warranty Engineer (On-site Warranty Coordinator)

Description

To maximize Airinmar's revenues and their customers ROI through savings associated with Value Engineering, Warranty Management, Consultancy, PBH O&A policing, Sourcing, Guarantee Management and other value stream activities.

Contact suppliers in order to seek clarification of work scope/pricing/warranty and challenge when a decision is unjustified.

What you will be responsible for:

• Contact suppliers to seek clarification of work scope/pricing/warranty and challenge when a decision is unjustified.
• Record VE/WTY outcomes in the respective systems.
• Enforce contractual terms and recover associated benefits.
• Manage contract TAT remedies, including those enshrined within the Airbus SSC and Boeing PSAA.
• Be the go-to department for engineering/technical issues and provide subject matter expertise to other Airinmar departments.
• Assist Sales & Business Development with designing strategic programs for customer cost reduction and gainshare revenue generation.
• Meet Airinmar's requirements relating to Technical Services obligations contained within customer/Airinmar Contracts, SOWs and MOUs.
• Apply continuous improvement to develop Airinmar's processes, procedures and systems to improve the department's overall efficiency and ability to meet the needs of the customer.
• Apply continuous improvement to develop new cost reduction mechanisms to maintain Airinmar's competitiveness.
• Maximize Customer's ROI and Airinmar's revenues through delivering (or supporting the delivery of) the services outlined in customer statements of work.
• Perform account reporting to the allocated Program Manager.
• Carry out and manage projects and tasks to ensure customer satisfaction.
• Be able to build multi-level relationships within Customer, both internally and externally.
• Support the implementation and management of the delivery of Warranty Management services (in coordination with UK-based staff)
• Proactively apply Continuous Improvement, including the Identification and implementation of initiatives/projects
• Lead/Support periodic program reviews
• Identify, create and manage warranty claims for component, line maintenance, heavy maintenance and other eligible events
• Contact suppliers to gather the necessary information to justify a quoted repair and contest where appropriate.
• Maintain data integrity
• Maintain regular verbal & written updates with the UK team
• Provide a point of contact for data retrieval, problem resolution, escalation and advice.
• Carry out business development and identify up-selling opportunities
• All other duties as assigned

Qualifications

What you will need to be successful in this role:

• Hold an HNC/HND/Degree in a Business/Engineering discipline or have relevant work experience in an aircraft maintenance or warranty organization.
• Have appropriate industry experience within a Supply Chain, Aerospace, Value Engineering, Warranty or Technical Services discipline.
• Demonstrate sound interpersonal and leadership skills.
• Strong time management skills and an ability to prioritize multiple projects.
• Strong analytical and problem-solving skills.
• Be able to build multi-level relationships within organizations, both internally and externally.

The rewards of your career at AAR go far beyond just your salary:

• Competitive salary and bonus package
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) retirement plan with company match
• Generous paid time off program
• Professional development and career advancement opportunities

Physical Demands/Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility.
• The environmental characteristic for this position is an office setting.
• Candidates should be able to adapt to a traditional business environment.

AAR provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and/or hiring process, please advise Human Resources.

Compensation:

The anticipated salary range for this position is $65,000 to $80,000 annually. This range reflects the base salary for candidates who meet the requirements of the role, including experience, education, and location. [In addition to base pay, this role is eligible for a bonus.] AAR offers a competitive benefits package, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan with employer match, paid time off and holiday pay, as well as opportunities for professional development and growth.

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