AWS Connect Developer/Engineer

Summary:

In this role, you will leverage your extensive technology expertise to develop innovative solutions in the healthcare industry. As a key member of our Contact Center team, you will contribute to the creation and implementation of enterprise solutions and standards for our AWS cloud IaaS platform, including Amazon Connect integrations.

Key Responsibilities:

Lead technical design, planning, and management of back-end services and UI development

Document and present architectural decisions to team members, peers, and management

Provide architectural guidance to the development team

Collaborate with cross-functional teams to create agile, intuitive, and user-friendly software

Deliver prototypes, reusable microservice components, and advanced solutions

Desing, implement and maintain Amazon Connect related features and functionality

Develop complex RESTful services in an Agile development environment

Perform code and design reviews, ensuring adherence to best practices

Design and implement functional/system integration tests and automation

Foster a DevOps culture around automation of builds, testing, deployments, and scaling

Contribute to SOA standards and conduct impact analysis

Mentor and train developers, helping to solve technical challenges

Drive innovation and creative thinking in solution development

Must Haves:

Strong engineering of AWS Connect - including extensive configuration of queues, agents, routing rules, schedules, and operational availability, user creation, workflow maintenance,

API integrations and third-party platform integrations, basic understanding of supporting AI-powered voice and chat capabilities.

Create new code – strong understanding with Java OR NodeJS

Required Qualifications:

Bachelor''s degree in Computer Science or equivalent

10+ years of experience as an Architect, Technical Lead, or Software Engineer

Strong knowledge of Java OR NodeJS enterprise development and integration middleware

3+ years of hands-on application architecture experience for large enterprise solutions

Experience with Amazon Connect, including contact flows, queues, routing, Lex Chatbots, CCP, client streams.

Extensive web application development experience for high-scale applications

Strong skills in implementing Service APIs (SOAP, REST) with market-leading API Management tools

Extensive experience delivering microservice-based architecture using APIs, containers, and automation

Experience with NoSQL implementations (e.g. AWS DynamoDB)

Experience with cloud-based technologies (preferably AWS or Kubernetes with OpenShift)

Expert knowledge of data integration solutions in multi-user, multi-platform, multi-tier environments

Experience with Continuous Integration/Continuous Deployment (CI/CD) tools

Strong analytical, communication, and team collaboration skills

Proficiency in Agile/SCRUM methodology

Preferred Skills:

Experience with Python and NodeJS

Understanding of Cyara designer

Knowledge of front-end technologies: Angular, HTML5, CSS3, and JavaScript

Hands-on experience with AWS technologies (Lambda, SQS, EC2, ECS, Terraform)