Business Efficiency Analyst II

Redwood Credit Union is looking for a Business Efficiency Analyst II plays a key role in efficiency projects across Redwood Credit Union, working closely with business stakeholders to ensure Members are served more consistently and efficiently, while still providing personalized service and solutions. You will use your understanding of business processes and technology, critical thinking skills, and ability to collaborate with a diverse set of business partners to design, develop, and deliver solutions for Members, teammates, and communities served.

o Conduct observations and interviews with process performers and owners to gather experiential information about as-is processes.

o Partner with the data team to gather quantitative information about as-is processes.

o Lead collaborative workshops with key stakeholders to document end-to-end as-is processes, internal/external pain points, and desired outcomes for optimization and automation.

o Use Lean principles to provide data-driven recommendations for process improvements

o Document to-be processes and partner with business leadership to implement.

o Develop success metrics and monitoring procedures for quantifying improvement process improvement benefits.

o Identify technology gaps and automation opportunities in existing processes.

o Elicit business requirements for processes and technology from a diversity of stakeholders from front-line team members to senior leadership.

o Use NPS and other sources of Member feedback to develop requirements for public-facing systems and processes.

o Analyze requirements and develop success criteria and KPIs for technical and process solutions.

o Manage requirements in multiple SDLCs, including Scrum, Agile, and Waterfall.

o Build and maintain strong relationships with diverse business stakeholders.

o Facilitate discussions between business leadership and IT.

o Train and educate staff on processes and efficiency.

o Participate in community events.

o Perform other duties as assigned.

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.