Commercial Solutions Specialist

Join Hologics Diagnostics team as an Commercial Solutions Specialist and become a trusted partner to laboratories across London and South East England. In this field-based role, youll combine scientific expertise, technical troubleshooting, and customer engagement to help laboratories maximise the value of Hologics diagnostic solutions while delivering exceptional user experiences.

What to Expect

• Act as a key technical and applications expert for Hologic customers within your territory, supporting laboratories in the effective use of our diagnostic platforms.
• Deliver engaging training for new and existing users, ensuring they feel confident operating and optimising Hologic systems.
• Provide advanced applications troubleshooting and guidance to help customers resolve complex issues quickly and effectively.
• Support the full customer journeyfrom pre-site and site assessments to ongoing post-installation support.
• Build strong, long-term relationships that drive customer satisfaction and retention.
• Identify opportunities to grow existing accounts while gathering insights from competitive sites to support market expansion.
• Represent Hologic at conferences, trade shows, and customer events, providing technical expertise and commercial support.
• Work closely with cross-functional teams including Sales, Field Service Engineering, Marketing, Technical Solutions, and Customer Service to deliver a seamless customer experience.

What We Expect

• A Bachelors degree in Life Sciences, Biomedical Sciences, or a related discipline.
• Strong experience working within a diagnostic laboratory environment, with advanced applications knowledge in a relevant field.
• Solid knowledge of diagnostic technologies and the ability to confidently support Hologic products and services.
• Experience using tools such as Microsoft Office, with familiarity in systems like Salesforce CRM and Oracle ERP.
• Up-to-date awareness of local accreditation standards and clinical training requirements related to medical devices.
• Excellent communication and interpersonal skills, with the ability to explain complex scientific concepts clearly to diverse audiences.
• Strong analytical and troubleshooting abilities, with a systematic approach to solving technical challenges.
• Confidence delivering engaging training sessions to different user groups.
• The ability to interpret scientific literature and communicate key insights effectively.
• A full driving licence and the ability to travel extensively within the territory.

Were looking for someone who is customer-focused, proactive, and collaborativesomeone who can represent the voice of the customer internally while working independently in the field. Youll thrive in a fast-moving environment, bring thoughtful problem-solving to complex situations, and continuously look for ways to improve the customer experience.

If you enjoy combining scientific expertise with relationship-building and want to make a meaningful impact in diagnostic healthcare, this role offers the opportunity to do exactly that.

Salary: £45,000 - £55,000 + bonus-The final offer will depend on experience, skills, and alignment with internal pay structures. In addition, we offer a comprehensive benefits package including company car or car allowance, pension and insurances.

Territory: London and South East UK
Location: Ideally based in Epsom, Croydon, Watford, Harlow, or Kent
Travel: Approximately 7080% (around 4 days per week)

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