Break/Fix Technician - JAX

Job#: 3043437

Job Description:
Break/Fix Technician - JAX

Location: Jacksonville, Florida (Onsite)

Schedule: Monday - Friday from 7-4pm

Job Type: Long term contract

Pay Rate: $17-20/hr on W2 paid weekly, depending on experience

Role Overview

We are seeking a Service Technician to provide IT service delivery, including IMAC, break/fix, and deskside support. This role involves coordinating with end-users, performing troubleshooting, parts replacement, system upgrades, and basic deployments on client assets. The position is an entry point to develop technical and customer service skills for growth into more challenging field services roles.

Key Responsibilities

• Provide IT service delivery (IMAC, Break Fix, Desk side Support) according to established policies and procedures.
• Coordinate with end-users to manage expectations and schedule service activities.
• Perform troubleshooting, parts replacement, system upgrades, and basic deployments and repairs on assets in campus and remote locations.
• Identify potential issues that could adversely impact the end-user experience and follow through on resolution steps.
• Strive to meet all service level agreements (SLAs) and customer satisfaction goals.
• Escalate issues impacting end-users or site operations to the appropriate site lead.
• Follow predefined procedures and tasks for everyday activities.
• Provide support for clinical applications within a clinical work environment.

Required Qualifications

Experience: A minimum of 1-3 years of experience in servicing and deploying computer equipment in a corporate environment is required. Candidates must possess a background in IT hardware support and proven customer service skills, including conflict resolution.

Technical Skills: Knowledge of the Windows operating system environment is necessary. The candidate must be able to comprehend and follow verbal and written technical instructions and scripts.

Citizenship: U.S. Person status is required for this position.

Physical Requirements: This role requires the ability to lift up to 35 pounds and to stand or be on your feet for most of the day.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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