Service Architect

Role: Senior Service Architect
Contract Length: 6 months
Location: Hybrid UK
IR35: In scope
Interview Process: MS Teams Interview

Description:
As a Service Architect, through the creation of Service and Product Designs, you'll define how we support our technology. Working with multidisciplinary teams, you'll document how we do what we do, making sure that our systems are correctly supported with the flexibility to be quickly transformed. As a Senior Service Architect, you will be called upon to provide IT Service Management Consultancy to help provide subject matter expertise and insights to resolve complex issues and introduce service improvements into Justice Digital With user needs at the heart of everything, you will help us transform Government for the future. Our Service Architects need to have a good understanding of a broad range of technologies and can converse easily with and translate between non-technical stakeholders and technical teams. You will draw on your experiences in Service Architecture to offer insights and expertise to Service Owners, to help guide them in delivering a better quality of service to the end users. In this exciting and fast paced environment, you'll simultaneously work across multiple projects and technologies, defining and designing support artifacts, working closely with the Service Owners and Service Transition Managers to lead the designs through the formal approval and acceptance into service stages.

Knowledge & Experience:
The Service Architect needs to be comfortable with technology to a level where they can question and quickly gain a good working understanding allowing them to define the constructs for new or evolving services and for mapping customer requirement to our services. You'll have demonstrable experience of writing Service Design Packages aligned to the ITIL Framework with a strong understanding of all aspects of service management with the ability to deliver new services and products as well as improving existing offerings.

• Detailed knowledge of Service Management concepts and techniques
• A strong operational understanding of service supply chains
• Working to tight timescales within a team environment
• Ability to lead teams both virtual and co-located.
• Ability to influence senior stakeholders.
• Experience of service operating model design
• The ability to write coherent and concise service documentation.
• Experience of creating and negotiation SLA's
• Service Management qualifications (eg ITIL, ISO20000) or relevant operational experience
• Knowledge of IT security standards
• Experience of using IT Service Management Toolsets, such as ServiceNow to use, create and maintain service records
• Knowledge of the Common Services Data Model and Service Hierarchy concepts