Service Management Specialist

Job Title - Service Management Specialist

Location - Johns Creek, GA 30097

Contract - W2 or C2C

Duration - 12 months

Service Management Specialist

Required Skills:

• Lead engagements, ensuring that deliverables meet contract and work plan objectives and strengthen END USER relationships through daily END USER interactions, understanding business objectives and communicating expectations to the engagement team.
• Work independently and/or lead small teams to ensure successful delivery of ServiceNow engagements
• Lead the implementation and ongoing support of the ServiceNow Configuration Management Database (CMDB), ensuring the accuracy, integrity, and reliability of IT asset and relationship data, while aligning with best practices and END USER-specific requirements.
• Create and maintain CI classes, relationships, and attribute definitions within the CMDB.
• Integrate other discovery tools with the CMDB to automate data collection and synchronization.
• Experience with DCIM tools required
• Design, implement, and provide ongoing support for ServiceNow solutions across various modules, ensuring alignment with END USER requirements, platform best practices, and organizational standards.
• Assess and optimize ServiceNow-related processes and workflows to increase efficiency and streamline operations.
• Create documentation for ServiceNow configurations and provide training to technical users