L2 Engineer - DBS Cleared

2nd Line Support Engineer - DBS REQUIRED 3 months, extension possible<br />Dulwich, on-site<br />£160 per day, Inside IR35 Tasks detailed below, start date is as early as next week. Must be DBS Cleared.

Your Responsibilities<br />* Resolve onsite IT incidents &amp; service requests<br />* Own tickets end-to-end (or escalate appropriately)<br />* Work to SLAs, prioritising effectively<br />* Create clear documentation &amp; knowledge articles where missing<br />* Support classroom technology (AV, projectors, interactive boards)<br />* Ensure classrooms are "lesson-ready" daily<br />* Support staff devices and shared/student devices<br />* Understand safeguarding, filtering, and usage concerns a benefit<br />* Act as the "face of IT" - build strong relationships with staff and leadership<br />* Be visible, approachable, and responsive - not reactive only; be a team player to support other colleagues in IT where you can<br />* Demonstrate ownership, initiative, and accountability