Salesforce Administration Developer - Service & Loyalty

12-month fixed-term contract Help shape the Salesforce platform behind one of Australia's most recognised loyalty programs. MECCA is continuing to invest in Service Cloud, Loyalty Cloud and Beauty Loop, and we're looking for a hands on Salesforce Administration Developer to join the Service & Loyalty technology team. This role will have a strong loyalty focus, while still working broadly across the Salesforce environment - from configuration and development through to support, maintenance and continuous improvement.

The Role You Can Play

• World Class Programs - Work on Beauty Loop, one of the region's most recognised loyalty programs.
• Business-critical platform exposure - loyalty is a major focus area for MECCA across 2027 and 2028
• Real variety - a mix of Loyalty Cloud, Service Cloud, build, support, maintenance and platform improvement
• Small-team ownership - join a high-impact Salesforce team that owns the platform end to end
• Room to learn and shape - the loyalty environment is highly customised, with scope to get deep into how it works
• High-energy culture - be part of a fast-moving, collaborative and brand-led business

Key Responsibilities Include:

• Administer, configure and enhance MECCA's Salesforce Service Cloud and Loyalty Cloud platforms, including Beauty Loop
• Configure and optimise Loyalty Cloud programs - accrual/redemption rules, benefits, member management, promotions and vouchers - and resolve transaction and data exceptions
• Configure and optimise Service Cloud - case management, Omni-Channel, service console, knowledge base, entitlements and SLAs
• Design, build and maintain Apex, Lightning Web Components, triggers, batch jobs and automation, balancing declarative and programmatic solutions
• Support integrations (REST/SOAP APIs, platform events) and CI/CD deployment pipelines across Salesforce and external systems
• Provide Level 2/3 support, triage incidents through to root-cause fixes, and translate stakeholder requirements into scalable platform solutions

What You Will Bring

• 2+ years' experience as a Salesforce Administrator, Admin/Developer, or similar hands on Salesforce role
• Hands on experience with Salesforce Service Cloud (case management, Omni-Channel, knowledge, entitlements/SLAs, console customisation)
• Hands on experience with Salesforce Loyalty Cloud / Loyalty Management (tiers, accrual/redemption rules, benefits, member management)
• Apex and Lightning Web Components experience - classes, triggers, batch/async processing, unit testing
• Strong grasp of Salesforce configuration, automation and data management, with sound judgement on declarative vs programmatic solutions
• Excellent communication skills, able to explain technical concepts to non-technical stakeholders
• Nice to have Salesforce Administrator (ADM201) or Platform Developer I (PD1) certification
• Salesforce Marketing Cloud exposure
• Amazon Connect, CTI, or other modern contact centre platform experience
• CI/CD tooling experience (Bitbucket, Azure Pipelines)
• Einstein Bots or Next Best Action configuration experience
• Experience working in an agile product/squad environment

This role is based in Richmond, with 4 days per week in the office, with an ideal start before Mid-October 2026 to allow for overlap. This is not a narrowly defined admin role. The team works across support, maintenance, development and delivery, and everyone chips in across the platform. The environment is fast-moving, collaborative and sometimes ambiguous - particularly across loyalty, which is highly customised to MECCA. If you enjoy getting hands on, learning quickly and working across both business and technical problems, we'd love to hear from you.

Your Life At MECCA

Whilst we are focused on our mantra, we know that wouldn't be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way! Some of our other team member benefits include:

• Professional development programs and first class digitised learning offering
• Health and well being initiatives
• Reward and recognition programs
• Access to quarterly product allowance
• Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy

There are also so many other ways in which you'll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way. To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands and for all current opportunities, visit Visit our LinkedIn page Since our very first day in 1997, our purpose has been to enable our customers to look and feel their best by offering them the world's best line up of beauty and skin care brands, coupled with exceptional service. Fast forward to today, and we have almost 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day. Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or one of our Distribution Centres, you will be an integral part of the MECCA family.