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Temporary/Casual
Engineering

BMC Engineer

Qualient Technology Solutions UK LimitedAndover, Hampshire🇬🇧United KingdomPosted 21 Jul 2026

Why This Role Stands Out

Advance your career by architecting and implementing cutting-edge BMC Helix ITSM solutions, leading impactful migrations, and driving innovation within a reputable technology firm. This hybrid role offers a fantastic opportunity for experienced BMC Helix ITSM professionals with SC clearance to shape enterprise-level service management and collaborate with diverse teams for significant professional growth.

Quick Overview

Work Type
Hybrid
Schedule
Temporary/Casual
Level
Mid Senior

Job Description

We are Looking for BMC Helix ITSM Engineer Based in Andover with Active SC Clearance

Key Responsibilities

  • Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management.
  • Lead migration from on-premises BMC Remedy to BMC Helix SaaS environments.
  • Design and build integrations with third-party platforms via REST/SOAP APIs and BMC Helix iPaaS.
  • Configure and maintain BMC Helix Discovery for CMDB population and CI relationship mapping.
  • Implement SLAs/OLAs, automation rules, escalation policies, and approval workflows.
  • Act as Level 3 escalation point; monitor platform health, manage upgrades and patches.
  • Collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy.
  • Mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks.

Skills & Experience Required

  • 8+ years' hands-on experience with BMC Remedy/BMC Helix ITSM at enterprise scale.
  • Deep expertise in Helix ITSM modules: Incident, Problem, Change, CMDB, Asset, Service Request, Knowledge.
  • Proficiency in AR System workflow (Filters, Escalations, Active Links) and Smart IT configuration.
  • Strong REST/SOAP API integration skills; experience with BMC Helix iPaaS/Integration Service.
  • Scripting ability in Python, PowerShell, or Bash for automation tasks.
  • Experience with BMC Helix Discovery (ADDM) and CMDB data modelling.
  • ITIL v4 Foundation certified (minimum); Managing Professional or Strategic Leader preferred.
  • Excellent communication skills and ability to lead technical workstreams across multi-team organizations.

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