Incident and Problem Manager - Manchester - £47k

Incident and Problem Management Team Leader
Location: Manchester
Salary: £47k + Benefits
Working pattern: Hybrid

We are looking for an experienced Incident and Problem Management Team Leader to join a large public sector IT function.

You will lead the Incident and Problem Management team, manage major incidents, drive root cause analysis and reduce repeat issues across business critical IT services.

Key responsibilities
• Lead Incident Managers and Problem Managers
• Manage complex incidents and major incidents through to resolution
• Lead RCA, PIRs and problem resolution activity
• Work with internal teams, suppliers and managed service providers
• Report on KPIs, SLAs and service performance
• Drive continual service improvement
• Support service continuity and disaster recovery planning

Key experience required
• Strong Incident, Problem and Major Incident Management experience
• Team leadership experience in a high pressure IT support environment
• Strong ITIL service management knowledge
• Experience working with third party suppliers
• Good reporting and stakeholder management skills
• Experience in a large or complex organisation

ITIL V4, SIAM, ServiceNow and public sector or regulated sector experience would be useful.

Applicants must be willing to join an on call rota and complete appropriate vetting.