ServiceNow Developer

Role Summary

The ServiceNow Developer is responsible for designing, developing, configuring, and supporting ServiceNow platform capabilities with a strong focus on Azure cloud integrations. This role delivers scalable, secure, and automation-driven solutions across ITSM, Service Catalog, custom applications, and cloud monitoring by integrating ServiceNow with Microsoft Azure services.

Key Responsibilities - ServiceNow Development

Design, develop, configure, and customize ServiceNow applications including ITSM, Service Catalog, workflows, Flow Designer, business rules, client scripts, UI policies, and notifications

Build and maintain custom scoped applications using the ServiceNow App Engine

Develop and enhance Service Catalog items, request workflows, approvals, and fulfillment processes

Perform unit testing, support UAT, and assist with production deployments

Troubleshoot and resolve defects, performance issues, and configuration gaps

Ensure adherence to ServiceNow best practices, coding standards, security, and governance

Maintain technical documentation for configurations, integrations, and customizations

Support platform upgrades, patching, and release impact analysis

Key Responsibilities - Azure Integration

Design, develop, and support integrations between ServiceNow and Microsoft Azure using REST APIs, Webhooks, and IntegrationHub.

Integrate Azure Monitor, Log Analytics, and Azure Alerts with ServiceNow ITOM / Event Management

Configure MID Server-based secure connectivity where required

Integrate Azure Active Directory (Entra ID) for user, group, and role-based access workflows

Develop automation workflows for Azure resource lifecycle management (intake, provisioning, change, decommission)

Support cloud governance workflows across Azure subscriptions, resource groups, RBAC, and policies

Troubleshoot Azure integration failures and ensure secure authentication and authorization

Key Skills

ServiceNow:

JavaScript (client-side and server-side)

Business Rules, Script Includes, UI Policies, Client Scripts

Flow Designer and Workflow Editor

Service Catalog and Request Fulfillment

Custom scoped application development

ITSM processes (Incident, Change, Problem, Request)



Azure & Integration:

REST APIs, JSON, Webhooks

Azure Monitor, Alerts, Log Analytics

ServiceNow ITOM / Event Management

MID Server architecture

Azure AD (Entra ID), RBAC, subscription hierarchy

Preferred Certifications

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

Microsoft Azure Fundamentals (AZ-900)

Soft Skills

Strong analytical and problem-solving skills

Ability to work across cloud, security, and operations teams

Clear communication and documentation skills

Ability to manage multiple priorities in enterprise environments