End User Support Specialist 1

Client is seeking an End User Support Specialist 1. Desktop support specialists are expected to provide an excellent end user experience, which includes resolving potential or actual technical issues. Their day consists of troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when handling sensitive data on company drives. They help diagnose problems and follow up to ensure resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption.

Duties and Responsibilities

Work with vendors to troubleshoot and resolve issues. Deliver support for reported problems with desktop computers, laptops, peripherals, and mobile devices. Install and configure desktop computer hardware, software and peripherals using standard procedures. Assisting individuals who have problems with computer hardware, software, or networks by asking them to describe the problem and walking customers through potential solutions.

Train people in the use of computer hardware and software, including how to use printers, email programs, and various software applications. Keeping track of pending and completed computer help-desk requests to monitor the performance of a companys product (for example, software or hardware), or the overall health of a companys computer and network systems. Answer inbound phone calls and respond to voicemails. Answer inbound chats. Maintain satisfactory quality assurance scores. Assist other teams with overflow work.

Education and Years of Experience

Associate degree or better in Information Technology or Computer Science.
CompTIA A+ certification - confirms entry-level IT employees competence in basic network communications, installations, and maintenance of computer hardware.
Microsofts Certified Solutions Associate (MCSA) and Technology Associate (MTA) certifications - for entry-level IT professionals and indicates that an individual possesses fundamental knowledge of specific Microsoft products. Additionally, individuals may pursue Microsoft Office Specialist (MOS) certifications in one or more Microsoft Office products.

Shortlisted candidates will receive an email from with instructions to complete a required screening step. Completion of this screening is mandatory to be considered for the role. If you do not receive this email after applying, please contact our Talent Expert at