Job Title: Salesforce Business Systems Analyst (BSA) – Salesforce CPQ

Location: Sunnyvale, CA
Duration: 12+ Months Contract
Work Type: Strictly W2

Job Description

We are looking for an experienced Salesforce Business Systems Analyst (BSA) with strong hands-on business analysis experience in Salesforce implementations and, most importantly, Salesforce CPQ (Configure, Price, Quote). The ideal candidate will act as a bridge between business stakeholders and the Salesforce delivery team, translating business needs into clear requirements, user stories, and actionable solutions.

Key Responsibilities

• Conduct stakeholder interviews and workshops to understand business processes, challenges, requirements, and desired outcomes.

• Gather, analyze, and document business, functional, and non-functional requirements.

• Elicit and document Salesforce CPQ requirements related to product catalogs, bundles, configuration rules, guided selling, pricing, discounts, and approval workflows.

• Document requirements for quote generation, amendments, renewals, and handoffs to contracting, order management, and billing processes.

• Create and maintain epics, features, user stories, acceptance criteria, and requirements traceability.

• Map current-state and future-state business processes and identify opportunities for improvement.

• Collaborate with Salesforce architects, developers, QA teams, and business stakeholders to validate requirements and solution designs.

• Support data mapping, integration requirements, exception scenarios, and business rule documentation.

• Participate in Agile ceremonies, backlog refinement, sprint planning, UAT preparation, defect triage, and release readiness.

• Coordinate with stakeholders across US and Bangalore teams to ensure timely communication and delivery.

Required Skills and Qualifications

• Proven experience as a Salesforce Business Analyst or Business Systems Analyst.

• Mandatory experience gathering and documenting Salesforce CPQ business requirements.

• Strong understanding of Salesforce CPQ, including product configuration, bundles, pricing, discount rules, approvals, and quote templates.

• Experience with amendments, renewals, and quote-to-contract or order handoffs.

• Strong skills in requirements gathering, process mapping, user stories, acceptance criteria, and documentation.

• Working knowledge of Salesforce data models, security, automation, and integrations.

• Experience with Agile/Scrum methodologies, Jira or Azure DevOps, UAT, and defect management.

• Excellent communication, stakeholder management, analytical, and problem-solving skills.

Preferred Qualifications

• Experience in medical devices, life sciences, healthcare, or regulated industries.

• Exposure to Salesforce Sales Cloud, Service Cloud, Experience Cloud, or Life Sciences Cloud.

• Salesforce Business Analyst, Administrator, or relevant Agile certifications.

Submission Requirements

Interested candidates should share their updated resume along with the following details:

• Current location

• Total experience and relevant Salesforce CPQ BA experience

• Work authorization

• Expected W2 hourly rate

• Availability to start

• LinkedIn profile

Important: This is a 12+ month contract opportunity based in Sunnyvale, CA. The position is strictly W2; C2C submissions will not be considered. Please submit only candidates with relevant Salesforce CPQ business analysis experience.