ServiceNow Developer

This role is a key contributor to the Asset Management and CMDB practice, responsible for maintaining data integrity, automating operational processes, enhancing HAM/SAM capabilities, improving Service Request fulfillment, and ensuring CMDB alignment with enterprise governance standards. The resource will play a critical role in establishing a scalable, compliant, and operationally efficient ServiceNow environment while supporting ongoing platform enhancements and business transformation initiatives.

This requirement is for  HAM/SAM developers with CMDB, workflow, and operational enhancement experience, rather than generic ServiceNow developers who only have Incident/Request experience.

Required Skills & Experience:

• Strong ServiceNow platform development experience including JavaScript, Business Rules, Script Includes, Client Scripts, Flow Designer, and IntegrationHub.
• Hands-on expertise with Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
• Strong understanding of Asset Lifecycle Management, Inventory Management, Asset Normalization, and HAM Workspace.
• Experience enhancing Service Catalog, Request Fulfillment workflows, Record Producers, and automated provisioning processes.
• Deep knowledge of CMDB, CSDM, Asset-to-CI relationships, and CMDB governance best practices.
• Experience configuring and managing Identification and Reconciliation Engine (IRE) rules to maintain CMDB data quality and prevent duplicate CIs.
• Experience with integrations using REST/SOAP APIs, Import Sets, Transform Maps, MID Server, and third-party discovery/data sources.
• Strong understanding of Discovery, data migration, normalization, and enterprise asset data management.
• Experience supporting large-scale operational environments and driving platform enhancements aligned to business requirements.

Target Responsibilities but not limited

• Design, develop, and enhance HAM/SAM solutions and Service Request workflows.
• Improve asset lifecycle processes, automation, and operational efficiencies.
• Maintain CMDB integrity and Asset-to-CI alignment.
• Develop integrations and automated workflows supporting asset and software management operations.
• Collaborate with operational teams to deliver scalable and sustainable ServiceNow solutions.