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Call Center Systems Analyst

Tharu TechnologiesNorfolk, VA🇺🇸United StatesPosted 31 Aug 2026

Why This Role Stands Out

This remote Call Center Systems Analyst role at Tharu Technologies offers an exciting opportunity to drive digital transformation within contact centers, leveraging your expertise in Genesys Cloud and Amazon Connect. You'll thrive in this position if you possess a strong analytical background and a passion for implementing cutting-edge AI-driven customer service solutions, contributing to a reputable company's innovative projects. Apply today to shape the future of customer engagement!

Quick Overview

Seniority
Mid Senior
Work mode
Remote
Location
Norfolk, VA, United States
Posted
Yesterday
Call CenterGenesys

Job Description

Job Title: Call Center Systems Analyst - Genesys Cloud & Amazon Connect



Location: Remote



Job Summary



Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives.



Required Skills & Experience





5-8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations

Hands-on experience with:



Genesys Cloud

Amazon Connect

IVR technologies





Experience with contact center migrations to Genesys Cloud

Experience supporting:



Conversational AI

Chatbots

Virtual assistants

Digital self-service implementations





Familiarity with contact center platforms such as:



Genesys

NICE

Amazon Connect





Understanding of AI-enabled service capabilities including:



Agent assist

Knowledge retrieval

Automation

Intelligent routing





Understanding of healthcare domain

Strong analytical, communication, and collaboration skills

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