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ServiceNow Technical Architect

Inabia Software & Consulting Inc.Fayetteville, NC🇺🇸United StatesPosted 28 Aug 2026

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Fayetteville, NC, United States
Posted
4 days ago
PMPProcess ImprovementServiceNow

Job Description

ROLE OVERVIEW
The client is seeking a dynamic ServiceNow Technical Architect who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and Statements of Work (SOWs). The ideal candidate is a trusted advisor helping clients maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.
KEY RESPONSIBILITIES
  • Lead client engagements to assess current ServiceNow capabilities and define future-state process/platform strategies
  • Develop platform roadmaps aligned with business goals and technical priorities
  • Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM
  • Design and implement governance models, KPIs, and process improvement frameworks
  • Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design
  • Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more
  • Perform health scans, technical debt analysis, and platform scalability assessments
  • Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF)
  • Collaborate with sales and delivery teams to draft proposals and SOWs; estimate effort, define scope, and align deliverables
REQUIREMENTS / MUST-HAVES
  • 7+ years of hands-on ServiceNow experience across multiple modules
  • Proven track record in advisory consulting and technical delivery (3+ years)
  • Strong understanding of ServiceNow architecture, scripting, workflows, and integrations (3+ years)
  • Experience in proposal writing, SOW creation, and client presentations (2+ years)
  • Demonstrated ability to lead client workshops and translate business processes into technical solutions (2+ years)
  • Excellent communication and stakeholder engagement skills
REQUIRED SERVICENOW CERTIFICATIONS (BY LEVEL)
  • Senior — CSA, CIS (2 or more of: ITSM, ITOM, ITAM, HAM/SAM, HRSD, Discovery), PMP or equivalent, and ITIL Foundation

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