Engagement Manager Remote Location

Role Summary

We are seeking a Senior Engagement Manager with 12 15 years of IT experience and strong client-facing leadership experience within Banking, Financial Services, and Insurance (BFSI). The ideal candidate will manage strategic client relationships, oversee delivery, lead distributed onsiteoffshore teams, manage project financials and scope, and drive new business opportunities.

The Engagement Manager will serve as a key client interface, partnering with business and technology stakeholders while coordinating internal delivery, cloud, infrastructure, security, and practice teams.

Key Responsibilities

Serve as the primary client contact and build strong, long-term executive relationships.

Lead end-to-end projectservice delivery, including scope, timelines, resources, risks, and deliverables.

Manage project financials, contracts, budgets, and commercial commitments.

Lead issue resolution, escalation management, and continuous service improvement.

Manage onsiteoffshore delivery models and distributed technical teams.

Partner with Sales, Solution Architects, Delivery, Cloud, Security, and PracticeCOE teams to meet client requirements.

Drive RFIRFP responses, proposals, account growth, and new business opportunities.

Lead client steering committee meetings and present delivery, operational, financial, and risk updates.

Develop strategic initiatives to improve client satisfaction, delivery quality, and business outcomes.

Ensure alignment between client objectives and organizational capabilities.

Collaborate with multiple COE and practice teams to develop and deliver solutions.

Required Skills & Experience

12 15 years of overall IT experience.

5+ years of client-facing experience in Service Delivery, Client Management, Business Development, or Program Management.

Strong experience in Banking, Financial Services, and Insurance (BFSI).

Strong understanding of Public Cloud technologies, particularly Microsoft Azure andor Google Cloud Platform.

Experience with Insurance solutions, IT network operations, and security.

Proven experience managing onsiteoffshore delivery models and geographically distributed teams.

Strong project, program, stakeholder, and financial management skills.

Experience driving RFIRFPs, proposals, and business development opportunities.

Excellent verbal and written communication skills in English.

Strong executive presentation and Steering Committee experience.

Ability to collaborate across technology COEs, practice groups, sales, and delivery organizations.

Preferred Qualifications

Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field.

ITIL Foundation or Intermediate certification.

PMP certification.