Servicenow developer

The Role Responsibilities:

• Design, develop, configure, and customize ServiceNow applications and platform modules.
• Implement and support ServiceNow ITSM capabilities including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
• Develop and maintain ServiceNow workflows, Flow Designer solutions, Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.
• Build, enhance, and support Service Portals and Employee Service Center (ESC) solutions.
• Develop integrations between ServiceNow and enterprise applications using REST APIs, SOAP services, Integration Hub, MID Server, and web services.
• Create and maintain custom applications utilizing App Engine Studio and ServiceNow Studio.
• Design and implement workflow automation solutions to improve operational efficiency and service delivery.
• Develop reports, dashboards, KPIs, and Performance Analytics for business and operational stakeholders.
• Troubleshoot ServiceNow platform issues, perform root cause analysis, and implement long-term solutions.
• Support platform upgrades, patching activities, release management, and adoption of new ServiceNow features.
• Ensure adherence to ServiceNow development standards, governance policies, security requirements, and best practices.
• Collaborate with business analysts, architects, and stakeholders to gather requirements and translate them into scalable technical solutions.
• Participate in code reviews, testing, deployment, release planning, and technical documentation activities.
• Support continuous improvement initiatives and contribute to platform optimization and modernization efforts.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 7+ years of hands-on experience in ServiceNow development and administration.
• Strong expertise in JavaScript, HTML, CSS, and ServiceNow scripting frameworks.
• Proven experience implementing and supporting ServiceNow ITSM modules.
• Hands-on experience with ServiceNow Flow Designer, Integration Hub, and Service Catalog.
• Strong experience developing REST API and SOAP-based integrations.
• Knowledge of Service Portal and Employee Service Center (ESC) development.
• Experience with App Engine Studio and custom application development.
• Strong understanding of Agile/Scrum development methodologies.
• Excellent troubleshooting, analytical, and problem-solving capabilities.
• Outstanding communication, collaboration, and stakeholder management skills.

Preferred, but not required:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS) certification.
• Experience with ServiceNow modules including ITOM, ITAM, HRSD, CSM, SPM, or SecOps.
• Exposure to cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform (Google Cloud Platform).
• Experience with DevOps tools, CI/CD pipelines, Git, and source control management.
• Experience working within Banking, Financial Services, Insurance, or other large enterprise environments.