Quick Overview
Job Description
Job Role: SAP S4/HANA Service management
Location: Charlotte, NC(Hybrid/2 weeks per month)
Long Term Contract
Key SAP Functional considerations:
Fiori In-House Repair Functionalities: Managing repair processes including pre-checks, customer returns, diagnosis, quotations, repairs, internal orders, external workforce procurement, time confirmations, billing preparation, and billing document requests.
Fiori Field Service Functionalities: Handling solution quotations, subscription contracts, service order quotations, field service orders, advance shipment of parts, procurement, internal orders, service confirmations, FSM integration, and billing
Fiori Service Contract Management: Managing service contract quotations and contracts, recurring service and maintenance plans, service monitoring, analytics, and RAR setup and integration.
Fiori Warranty Claim Management: Customer claim processing and supplier recovery processing.
Key SAP cross-product experience requirement:
The individual should demonstrate cross-module knowledge such as S/4 Hana Service, ERP Customer Service, CRM, SD, MM, PM, FI-CA, FI-CO, and PS
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