Project Manager

Key Responsibilities
Own the end-to-end pipeline for transitioning enterprise data center customers onto the internal e-commerce portal and ensure a seamless digital experience. Prioritize and program manage custom feature requests, pricing updates, and ongoing portal enhancements. Proactively identify potential delays and risks, formulate mitigation strategies, and communicate changes across internal and partner ecosystems. Partner closely with internal engineering, product, sales, and operations teams to align on platform updates, roadmap releases, and customer onboarding activities.

Establish and maintain effective program cadences and hold cross-functional owners accountable to agreed timelines. Drive alignment across organizations and manage stakeholders at different levels to maintain program momentum. Provide clear and actionable program updates, risk assessments, and status reports to executive leadership and key customer stakeholders. Help organize, coordinate, and host customer appreciation events, roundtables, enterprise conferences, and customer gatherings.

Build strong customer relationships through effective communication and engagement during live events and digital forums. Coordinate multiple high-priority workstreams and ensure seamless execution across customer, platform, engineering, product, sales, and operations teams. Identify gaps and take ownership of driving solutions and improvements across the program. Support end-to-end program delivery while ensuring customer onboarding and platform initiatives remain aligned with business objectives.

Required Qualifications
7+ years of experience
Bachelor's Degree
Skills
E-commerce Platform Operations
IT Delivery Management
Enterprise Server Technology Concepts
Large-scale Digital Commerce Platforms
Program Management
Enterprise Customer Onboarding
Cross-functional Coordination
Risk Identification and Mitigation
Stakeholder Management
Written and Verbal Communication
Customer Engagement
Event Planning and Facilitation
Organizational Skills
Schedule
Start date: 2026-10-01