Customer Service Advisor

• Ipswich Borough Council
• Address: Ipswich, Suffolk IP1 2DE
• Salary: £27,709 - £28,608 per annum
• Hours: 37 hours per week, shift pattern covering the operational hours of 8.30 am - 5.00 pm, Monday - Friday
• Contract: Fixed term until 31 March 2027, required as soon as possible         
• Reference: 0002

Ipswich Borough Council is looking for a Customer Service Advisor.

Putting customers at the heart of everything we do and getting it right first time is our priority.

Working in our busy contact centre you will be required to provide high standards of customer service, responding to, and resolving a wide range of enquiries as the first point of contact by telephone. Some email and face to face customer interaction may also be required.

You will be part of busy and target driven contact environment, delivering excellent customer service on behalf of the Council.

We offer a comprehensive training package, including 1-2-1 training, ongoing development, and support.

This is a hybrid working role, after you have completed your training (with a minimum of 2 days per week working in the office).

About you

You must demonstrate a proven track record in front line customer services, and possess excellent communication, problem solving skills and enjoy working with members of public. You will have Math’s and English GCSEs at pass level or NVQ level 1 in Customer Care, excellent knowledge of MS Outlook, the internet or similar software.

You will need excellent telephony and IT skills and the ability to communicate detailed information and promote self-service to customers. You will be passionate about getting it right first and provide a prompt, courteous and knowledgeable service.

Benefits

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, hybrid working opportunities, Employee Assistance Programme, and the opportunity to work with great colleagues.

To find out more

Please read the Job Description (pdf).

For more information about this role please contact Rea Mallett by either calling 01473 478306 or emailing rea.mallett@ipswich.gov.uk

If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.

How to apply

To apply, please complete application for this vacancy by visiting the Ambition website.

Closing date: 9.00 am, 30 October 2026.

Interview date: 6 November 2026.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.

Previous applicants need not apply.

Please note CVs are not accepted.

DBS clearance is required for this role.