Contactenter Business Analyst

Must Have Skills:

• Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.

• Business Analyst skills

• Understanding of the Contact Center domain
  Detailed Job Description

  Mandatory Skills

  • 5+ years experience

  • Understanding of the Contact Center domain

  • Amazon connect

  • Business Analyst skills

  Responsibilities

  • Interact with Business teams to gather Requirements.

  • Interact with Implementation / Support teams to refine requirements

  • Create required documentation to communicate requirements between project implementation and Business Teams.
    Minimum Years of Experience 5
    Top 3 responsibilities you would expect the Subcon to shoulder and execute

    • Interact with Business teams to gather Requirements.

    • Interact with Implementation / Support teams to refine requirements

    • Create required documentation to communicate requirements between project implementation and Business Teams.