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Manufacturing

Senior ML Engineer, Production Agent Systems

Zendesk, Inc.New South Wales🇦🇺AustraliaPosted 24 Jul 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to build and scale critical production systems for a leading company, directly impacting thousands of users and developing your expertise in microservices and ML infrastructure. You'll thrive here if you're a backend engineer with a passion for robust, scalable solutions and a desire to work collaboratively in a dynamic environment. Apply now to join Zendesk and shape the future of their agent systems!

Quick Overview

Work Type
Hybrid
Schedule
Full Time
Level
Mid Senior

Job Description

Zendesk, Inc. is seeking a backend engineer to design and implement the agent execution core, knowledge retrieval, and connectors in a scalable microservices environment on Kubernetes/AWS.

You will work on production systems that operate across thousands of accounts, ensuring reliability and integration with various data sources and APIs. Responsibilities include instrumenting data for ML training, handling security and governance, and collaborating with security teams as Zendesk scales.

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