Empfangsmitarbeiter (m/w/d)

Receptionist | Cologne, Germany | Hybrid

This employer is a rapidly growing hotel group known for its distinctive design and exceptional service. They foster a supportive, team-oriented environment where individual contributions are valued. With a strong presence across Europe, they are committed to expanding their unique brand and providing guests with a stylish and affordable "home away from home."

The Role

• Professionally manage guest relations from welcome to departure.
• Handle guest check-ins and check-outs efficiently.
• Process reservations, manage overbookings, and track options.
• Manage billing, including cost transfers, cash handling, and reconciliation.
• Perform administrative tasks for front and back office operations, such as managing no-shows and responding to guest inquiries.

What You'll Need

• Previous experience in hospitality or a related field, or a strong interest in starting a career in the industry.
• A genuine passion for hospitality, with a focus on quality service and guest satisfaction.
• Excellent communication skills in both German and English.
• A collaborative spirit and willingness to support different departments.

What's On Offer

• A welcoming and supportive team environment that values your individuality.
• Opportunities for cross-departmental learning and exposure to new roles.
• A chance to be part of a dynamic and expanding international company.
• Competitive compensation and benefits package.

Apply via Haystack today!