Empfangsmitarbeiter (m/w/d)

Receptionist | Cologne, Germany | Hybrid This employer is a rapidly growing hotel group known for its distinctive design and exceptional service. They foster a supportive, team-oriented environment where individual contributions are valued. With a strong presence across Europe, they are committed to expanding their unique brand and providing guests with a stylish and affordable "home away from home." The Role • Professionally manage guest relations from welcome to departure. • Handle guest check-ins and check-outs efficiently. • Process reservations, manage overbookings, and track options. • Manage billing, including cost transfers, cash handling, and reconciliation. • Perform administrative tasks for front and back office operations, such as managing no-shows and responding to guest inquiries. What You'll Need • Previous experience in hospitality or a related field, or a strong interest in starting a career in the industry. • A genuine passion for hospitality, with a focus on quality service and guest satisfaction. • Excellent communication skills in both German and English. • A collaborative spirit and willingness to support different departments. What's On Offer • A welcoming and supportive team environment that values your individuality. • Opportunities for cross-departmental learning and exposure to new roles. • A chance to be part of a dynamic and expanding international company. • Competitive compensation and benefits package. Apply via Haystack today!