IT Automation & Service Delivery Engineer

Are you the kind of engineer who can't stand doing the same thing twice - who sees a repetitive process and immediately wants to automate it away? Morse Micro is looking for an IT Automation & Service Delivery Engineer to take ownership of how our IT function delivers, and to make it run faster, smoother, and smarter. This isn't a ticket grinding role: it's about engineering better workflows, automating the repetitive, and raising the bar on how a fast growing semiconductor company runs its IT. If you like solving problems once and for all rather than over and over, this is for you!

Based on site at our Surry Hills (Sydney) headquarters, you'll own IT service delivery end to end and drive the automation and efficiency projects that lift the whole team - working closely with the Information Technology Manager and the team.

Your main responsibilities will include:

• Owning IT service delivery end to end - designing triage and workflows, setting and meeting service standards, and being accountable for keeping our request queue healthy and under control
• Driving automation and efficiency across IT operations - identifying repetitive, manual work and engineering it away through scripting, tooling, and AI assisted workflows
• Leading "deliver better and faster" projects: streamlining onboarding/offboarding, self service, monitoring, and the processes that consume the team's time
• Building and maintaining automations and integrations across our IT and SaaS stack (identity, SSO, device management, ticketing) to reduce toil for the whole team
• Supporting and helping maintain our network and infrastructure across HQ and remote sites, hands on at the local level
• Administering systems across a multi OS environment (Windows, macOS, and Linux), with confidence working in Linux
• Partnering with the IT Manager on technology decisions and continuous improvement, and helping lift the capability and tooling of the wider team
• Providing hands on technical support across the full stack (Level 1 to Level 4), helping people on the ground at HQ and supporting remote sites - happy to jump on the everyday requests and the role of resolving the toughest, deepest issues the rest of the team escalates
• Supporting our security and compliance posture (ISO 27001 aligned practices, privileged access, identity and SSO) as part of day to day operations
• Maintaining clear documentation, runbooks, and knowledge so improvements stick and the team can scale

Essential skills and experience:

• Proven experience in IT operations, systems, or infrastructure engineering, with a track record of owning and improving how IT is delivered
• A genuine automation mindset - you reach for scripting and tooling to eliminate repetitive work, and you measure and improve how things run
• Solid multi OS administration skills across Windows, macOS, and Linux, with real Linux depth
• Strong networking fundamentals - routing, switching, firewalls, VLANs, Wi Fi, and multi site connectivity - and the ability to support local infrastructure hands on
• Working knowledge of cloud infrastructure, ideally AWS (Networking, Lambda, IAM, core services)
• Experience with identity and access management and SSO platforms (JumpCloud, or equivalent such as Okta / Entra ID)
• A true ownership mindset - you take problems to closure and operate autonomously without needing to be directed
• An A player who is also a team player: high personal standards, strong communication, and the instinct to make the whole team better rather than work in isolation
• Based in Sydney and able to work on site at our Surry Hills HQ
• Strong scripting ability (e.g. Python, PowerShell, Bash) is a plus and comfort building workflows and integrations between systems
• Exposure to security and compliance frameworks (e.g. ISO 27001) is a plus
• Experience with HPC environments (e.g. Slurm, AWS PCS) is a plus
• Experience applying AI tooling to automate and accelerate IT work is a plus

What we offer:

• Competitive salary and stock option package
• Access to cutting edge AI tools to do your best work and stay at the front of the field
• 10 days work remote from anywhere in the world
• Opportunity to work at a cutting edge startup company
• Chance to make a significant impact on the future of wireless technology
• Collaborative and supportive work environment

Who we are:

Morse Micro is Australia's largest semiconductor company building Wi Fi HaLow (802.11ah) chips for the Internet of Things (IoT). We are a team of wireless experts that love to work hard, innovate & invent. Together, we are building the world's lowest power Wi Fi technology that will enable billions of IoT devices to connect securely to the internet. We are a global team with offices in Sydney, Picton & Melbourne (Australia), Irvine & San Jose (USA), Bangalore (India), Cambridge (UK), Hangzhou & Shenzen (China), Taipei (Taiwan) and Tokyo (Japan).