Business Systems Analyst

Infinitice specializes in IT staff augmentation, connecting businesses with highly skilled professionals across data, analytics, and technology roles. We help organizations scale quickly with the right talent at the right time.

Job Title: Business Systems Analyst

Key Responsibilities

• Elicit, analyze, document, and validate business and technical requirements from project stakeholders.
  
• Interview stakeholders and evaluate current business processes, workflows, and systems to identify needs and improvement opportunities.
  
• Support infrastructure-related projects by translating business needs into clear, actionable requirements and solution documentation.
  
• Perform data analysis to inform recommendations, project decisions, and solution design.
  
• Design, test, and support the implementation of technology solutions across infrastructure and productivity platforms.
  
• Create procedures, documentation, and process improvements that enhance existing systems and services.
  
• Provide user training, support, and guidance for new or updated tools, processes, and systems.
  
• Develop project deliverables such as technical requirements, Request for Proposals, and contract scope of deliverables.
  
• Collaborate with technical teams, business partners, vendors, and leadership to ensure project deliverables are completed according to specifications.
  

Requirements

• Strong experience using the Microsoft 365 productivity suite.
  
• Experience working on infrastructure projects, preferably across networking, server, workstation, telecommunications, service center, or related technology domains.
  
• Ability to manage multiple active projects and assignments while effectively prioritizing work.
  
• Excellent written and verbal communication skills, with the ability to communicate clearly with both technical and non-technical audiences.
  
• Strong analytical and problem-solving skills, including the ability to identify issues, obstacles, and opportunities and develop effective solutions.
  
• Customer-focused mindset with a passion for delivering a high-quality user and stakeholder experience.
  
• Ability to work independently, take ownership of responsibilities, and follow through on commitments.
  

Preferred Qualifications

• Experience supporting Microsoft 365, VoIP, service desk, endpoint, or enterprise infrastructure initiatives.
  
• Experience preparing RFPs, vendor documentation, contract deliverables, or project scope materials.
  
• Familiarity with business process analysis, system implementation, user acceptance testing, and change management practices.
  

What We?re Looking For

The successful candidate will be collaborative, organized, and solutions-oriented. This role requires someone who can quickly understand business challenges, communicate effectively with stakeholders, and help deliver practical technology solutions that improve operations and support organizational goals.