Help Desk / Field Technician

·         Provide Level 1 and Level 2 support for Credit Union employees via phone, email, and ticketing system.

·         Troubleshoot and resolve issues related to Windows-based systems, printers, peripherals, and banking software.

·         Assist users with Microsoft Office, email, VPN, and remote access.

·         Document and track issues in the IT ticketing system and escalate complex problems as needed.

·         Travel to branch locations for onsite troubleshooting, repairs, and IT setup.

·         Install and configure workstations, printers, networking equipment, and peripherals.

·         Perform basic network troubleshooting (e.g., checking connectivity, patching cables, resetting routers/switches).

·         Assist with new branch openings, IT relocations, and equipment upgrades.

·         Ensure all IT systems comply with financial, security policies and industry regulations.

·         Assist in deploying security patches, antivirus, and updates to endpoints.

·         Enforce best practices for password management, multi-factor authentication (MFA), and secure access.

·         Strong troubleshooting skills with Windows OS, Active Directory, Office 365, and remote desktop support.

·         Basic knowledge of networking (TCP/IP, switches, routers, Wi-Fi, VPNs).

·         Experience with ticketing systems and IT documentation.

·         Familiarity with financial software, financial applications, or security policies is a plus.

·         Ability to work independently, prioritize tasks, and travel between locations as needed.

·         Strong customer service skills with excellent verbal and written communication.

·         A+ Certification or equivalent experience required; Network+, Security+, or MCP preferred.

·         Onsite and fieldwork in branches

·         Must have a valid driver’s license and reliable transportation.

·         Ability to lift and carry IT equipment (up to 50 lbs).