Multiple roles - ServiceNow(Developer/Architect /Business Analyst/Project Manager) - Remote

 

Role 1: Project Manager - Service Now

DescriptionRole Overview: Lead end-to-end delivery of enterprise ServiceNow initiatives. Act as the primary point of accountability for project execution, partnering with business owners, stakeholders, and technical teams to

(CDM), Strategic Portfolio Management (SPM) and ITSM. Experience implementing Healthcare Life Sciences ( HCLS) a plus. ● Skills: Exceptional communication, relationship management, critical thinking, and complex problem-solving abilities. Familiarity with ServiceNow AI capabilities a plus. Preferred Certifications: ● PMP, ITIL, and ServiceNow certifications (CSA, CIS in SPM/ITSM). ● SCRUM/Agile certification (CSM, PSM).

Enterprise Req Skills

Project management, servicenow, CDM, Clinical Device management, SPM

Top Skills Details

ServiceNow
CDM(clinical device management) Module
SPM ( strategic portfolio management) Module

Role 2: Service Now Developer

Description

This role is responsible for building, configuring, and customizing workflows and applications across multiple ServiceNow product lines, including Clinical Device Management (CDM), IT Service Management (ITSM) Pro, Configuration Management Database (CMDB), and Strategic Portfolio Management (SPM). The developer will design and deliver scalable solutions on the Now Platform, build robust integrations with enterprise and third-party systems, and support the ongoing maturity of our ServiceNow ecosystem, including AI capabilities. The ideal candidate brings strong technical expertise, cross-module experience, and the ability to translate business requirements into reliable, maintainable platform solutions.
Key Responsibilities
● Platform Development: Customize applications, build catalog items, and maintain reusable components.
● Module Management: Configure ITSM processes, maintain CMDB integrity, and support SPM and CDM workflows.
● Integrations: Develop REST/SOAP integrations and leverage IntegrationHub to connect enterprise systems.
● Scripting: Utilize JavaScript, Business Rules, and Flow Designer for automation.
● Governance: Enforce security best practices (ACLs) and compliance (e.g., HIPAA/FDA).

Advanced JavaScript proficiency (client/server-side).
● Hands-on experience with ServiceNow modules (CDM, ITSM, CMDB, SPM).
● Expertise in integrations (REST, SOAP, IntegrationHub).
● Familiarity with healthcare standards (HL7/FHIR) is a plus.
● ServiceNow Certified System Administrator (CSA) required.
Preferred Certifications:
● CIS/CAD preferred. ● ServiceNow Certified Implementation Specialist (CIS) in any of the following:
○ ITSM
○ CMDB / Discovery
○ SPM
○ CSM or FSM ● ServiceNow Certified Application Developer (CAD)

Enterprise Req Skills

Servicenow, Itsm, Implementation, Cmdb, Workflow, rest, soap

Top Skills Details

ServiceNow
CDM(clinical device management) Module
SPM ( strategic portfolio management) Module

Role 3: Business Analyst ServiceNow

Description

Business Analyst will support the successful adoption of ServiceNow-related initiatives, including Clinical Device Management (CDM), Strategic Portfolio Management (SPM), and core ITSM processes by translating complex requirements into actionable user stories and functional specifications. The ideal candidate possesses a strong background in ITIL/ITSM best practices, Agile methodology, and the ability to drive operational efficiency through continuous improvement. Key Responsibilities: ● Requirements Gathering: Collaborating with stakeholders to document business requirements, user stories, and acceptance criteria. ● Agile Coordination: Facilitating Agile ceremonies (backlog refinement, sprint planning), managing release readiness, and tracking project risks. ● ITSM Process Support: Supporting operational processes (e.g., Incident, Change, CMDB) and helping to mature these functions. ● Continuous Improvement: Utilizing reporting to identify bottlenecks and developing educational/training materials to support adoption.

Experience: 7+ years of Business Analyst experience in ITSM process areas, with strong preference for ServiceNow experience. ● Skills: Proficiency in process mapping (e.g., Visio), data analysis, and Agile methodologies.1 ● Certifications: ITIL v4 Foundation, CSM or IIBA certifications preferred.

Enterprise Req Skills

Business analysis, Agile, Requirements gathering, itil, ITSM, CMDB, Scrum, Business process

Top Skills Details

ServiceNow
CDM(clinical device management) Module
SPM ( strategic portfolio management) Module

Role 4:Service Now Architect

Description

Role Overview: This role is responsible for providing the overall technical vision and design for the ServiceNow platform, ensuring that solutions are scalable, secure, and fully integrated with the enterprise architecture. The Solutions Architect will act as a key advisor to leadership, ensuring that platform development aligns with HMH’s strategic goals, ServiceNow best practices, and long-term roadmap. The ideal candidate possesses deep technical expertise in platform architecture, CMDB, and integration patterns, with the ability to translate complex business needs into robust, maintainable technical designs. Key Responsibilities Solution Architecture & Design ● Define the end-to-end architecture for ServiceNow initiatives, ensuring solutions integrate cleanly with existing modules (ITSM, CMDB, CDM, SPM) and enterprise systems. ● Establish technical design patterns, guardrails, and solution standards to ensure platform scalability, upgradeability, and performance. ● Make critical design decisions regarding data models, security configurations, and platform governance. Integration & Platform Governance ● Design and oversee integration patterns with external systems such as EHRs, medical device networks, and enterprise tools (e.g., REST, SOAP, IntegrationHub). ● Enforce platform development and deployment protocols, ensuring compliance with security architecture and ITIL/ITSM best practices. ● Collaborate with the AI Governance Lead to support architecture for emerging AI capabilities and guardrails within the platform.

Experience: 5+ years in ServiceNow architecture, design, and development, with experience leading large-scale, enterprise-level implementations. ● Technical Skills: Expertise in platform architecture (CMDB, CSDM, ITOM, ITSM), integration technologies, and Agile methodologies. ● Certifications: ServiceNow Certified Technical Architect (CTA) and ITIL v4 Foundation

Enterprise Req Skills

Architecture, Solution architecture, Service Now, ITSM, CMDB, SPM, CDM

Top Skills Details

ServiceNow
CDM(clinical device management) Module
SPM ( strategic portfolio management) Module