IT Support Coordinator

RESPONSIBILITIES:
Kforce has a client that is seeking an IT Support Coordinator in Lakeland, FL.

General Overview:
The IT Support Coordinator will be responsible for managing user support requests, network troubleshooting and changes, device repair, upgrade and provisioning, remote device management and patch management. An IT Support Coordinator must be ready to learn, excited to help others, and ready to use critical thinking to solve complex problems.

Key Responsibilities:
* Install and configure software and computer systems
* Troubleshoot and resolve issues with software or hardware
* Walk colleagues or clients through steps to help them resolve their technical problems
* Support the implementation of new solutions or applications
* Installing and configuring computer hardware, software, systems, networks, printers, and scanners
* Monitoring and maintaining computer systems and networks
* Responding in a timely manner to service issues and requests
* Providing technical support across the company (this may be in person or over the phone)
* Setting up accounts for new users
* Repairing and replacing equipment as necessary
* Any other task or duty as assigned or required
* May perform other additional duties and responsibilities as assigned

REQUIREMENTS:
* Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
* Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
* Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
* Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed

Physical demands and work environment:
* In-office position
* Frequently required to sit
* Frequently required to talk or hear
* Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse.
* May have to lift and carry computer equipment to setup workstations up to 30 pounds.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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