Head of Operations - Travel Industry

Our client is not just looking for a manager to oversee the status quo. They are seeking a high-energy, high-skilled, leader of corporate travel operations and client success.

As an ambitious, rapidly scaling global travel management group, they are investing heavily in technology and expanding their international footprint.

This newly created, critical role is a key appointment for their senior team, bridging the gap between client strategy and technical execution.

If you are the undisputed technical authority, the calm voice in a crisis, and the leader who naturally connects systems, people, and P&L, then this is your next career defining step.

You will ensure smooth running across Operations, Client Success, Commercial, Technology, and Finance, serving as a senior client escalation lead and deputising for the Operations Director.

What You'll Do:

• Evaluate, streamline, and scale operational standards, ensuring new business mobilizations are flawless.
• Partner with Account Management to protect retention, drive service delivery, and resolve high-level client pain points.
• Maximize productivity and control margins without compromising employee wellbeing.
• Own the data. Define and monitor operational KPIs/SLAs to deliver meaningful performance insights to the Senior Leadership Team.

This is an incredibly flexible, hybrid role, with flexi start/finish times and a balance between working from home and the office in West London (with their main HQ based in Hampshire).

A highly competitive basic salary is on offer, dependent on your experience, along with an excellent performance-related bonus scheme and company benefits.

What We Need From You:

• Leadership experience within a Travel Management Company (ideally you'll have worked from the ground up, to Team Leader, Supervisor, Manager)
• You must be a genuine Sabre Super-User with a practical, working knowledge of ProTAS.
• Proven experience leading multi-team, multi-location services and coaching operational managers into high-performing units.
• Exceptional communication skills, advanced MS Excel capability, and the confidence to present complex operational data to executive stakeholders.

This is a critical vacancy for our client's global scaling strategy. If you are a proactive, curious, and change-driven operations leader ready to make an immediate global impact, please apply with your CV today for a confidential discussion.