Support Engineer

CMS IT SERVICES

· Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner

· Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled

·  Providing first level support on Desktops, Peripherals, and Office automation products.

·  Route/Assign tickets to the appropriate support group, if necessary.

·  Identifying and escalating high-severity, priority issues

· Updating Pending Tickets with timely, precise, accurate updates

· Following-up with end users, if necessary, for closure of pending tickets

·  Willing to work for 24*7 shifts

All your information will be kept confidential according to EEO guidelines.