Director, Credit Administration Technology (Remote)

Overview

This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.

The IT Director, Credit Administration Technology provides strategic leadership, delivery oversight, and people management for technology solutions that support Credit Administration functions across the organization. This role is accountable for the technology strategy, application portfolio, operational excellence, and delivery outcomes that enable efficient credit lifecycle management, regulatory compliance, risk management, and business growth.

The IT Director partners closely with Credit Administration, Risk, Operations, Product, and Enterprise Technology leaders to align technology investments with business priorities. The role leads teams of architects, engineers, analysts, and delivery professionals while ensuring solutions are scalable, secure, resilient, and aligned with enterprise standards.

Responsibilities

Technology Strategy & Leadership

• Develop and execute the technology strategy and roadmap for Credit Administration platforms and capabilities.
• Align technology investments with business objectives, regulatory requirements, and enterprise architecture standards.
• Act as the primary technology leader and trusted advisor for Credit Administration stakeholders.
• Drive modernization initiatives, automation opportunities, and continuous improvement efforts across the credit technology landscape.

Delivery & Portfolio Management

• Oversee the successful delivery of technology initiatives supporting credit administration processes, including workflow management, collateral management, covenant monitoring, document management, servicing, and reporting.
• Manage technology portfolios, budgets, resource allocation, and prioritization activities.
• Ensure programs and projects are delivered on time, within budget, and aligned with business outcomes.
• Establish and monitor KPIs, service levels, and operational performance metrics.

Business Partnership

• Build strong relationships with Credit Administration, Credit Risk, Operations, Compliance, and Audit organizations.
• Collaborate with business leaders to identify opportunities to improve efficiency, control effectiveness, and customer experience.
• Translate business strategies and regulatory requirements into actionable technology plans.
• Serve as a liaison between business stakeholders and technology teams.

Application & Platform Management

• Provide oversight for the application portfolio supporting Credit Administration functions.
• Ensure platforms are reliable, secure, scalable, and well-supported.
• Lead vendor management activities, including product evaluations, contract negotiations, and strategic partnerships.
• Drive adoption of modern technologies, cloud services, APIs, and automation capabilities.

Risk, Compliance & Governance

• Ensure solutions comply with applicable regulatory, security, audit, and risk management requirements.
• Establish strong governance processes for architecture, change management, and operational controls.
• Partner with Information Security, Risk, and Internal Audit teams to address findings and proactively manage technology risks.
• Maintain business continuity, disaster recovery, and resiliency plans for critical applications.

People Leadership

• Lead, coach, and develop a high-performing team of managers, architects, engineers, analysts, and delivery professionals.
• Foster a culture of accountability, innovation, collaboration, and continuous learning.
• Support talent acquisition, succession planning, and career development initiatives.
• Promote engineering excellence and adoption of best practices across teams

Qualifications

Bachelor's Degree and 8 years of experience in Information Technology including application development, support roles, and management. OR High School Diploma or GED and 12 years of experience in Information Technology including application development, support roles, and management.

• 10+ years of progressive IT leadership experience with responsibility for enterprise applications and technology delivery.
• Experience leading technology teams supporting lending, credit administration, commercial banking, risk management, or related financial services functions.
• Proven track record managing large-scale technology portfolios, budgets, and strategic initiatives.
• Strong understanding of software development, enterprise architecture, application integration, and data management practices.
• Experience working with executive stakeholders and influencing strategic decisions.
• Excellent communication, leadership, and organizational skills.

Preferred Qualifications

• Experience supporting Credit Administration, Commercial Lending, Loan Operations, or Credit Risk functions.
• Knowledge of banking regulatory requirements and control frameworks.
• Experience with cloud platforms (Azure preferred), APIs, microservices, and modern engineering practices.
• Experience leading technology modernization and digital transformation initiatives.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at

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