Title: Portfolio Tooling & AI Enablement Analyst

Job Title:  Portfolio Tooling & AI Enablement Analyst
Location: Vienna, VA
Type: Contract, long term expected
Compensation: Negotiable
Work Model: Hybrid – 3 days onsite and 2 days remote
Hours: 40 hrs a week 
Security Clearance: None but full background check to included criminal, credit and fingerprinting 

Responsibilities

Improve how Lending work gets done by connecting tools, data, and workflows across the portfolio.

This role focuses on making ServiceNow, Azure DevOps, and Power BI work together to support intake, execution, and decision-making, while introducing practical AI solutions that simplify work and accelerate delivery.

Success equates to simpler workflows, better visibility, and strong tool adoption across teams.


1. Tool Integration & Flow
• Connect ServiceNow, Azure DevOps, and Power BI
• Enable end-to-end visibility from intake to delivery
• Reduce duplication and manual effort
• Create a single view of portfolio work

2. Portfolio Ways of Working, Governance & AI
• Align tools to support prioritization, sequencing, and delivery governance
• Improve visibility into dependencies, risks, and progress
• Embed agile workflows through consistent tool usage
• Introduce AI into intake, reporting, and planning to improve decisions

3. AI, Automation & Tool Optimization
• Deliver simple, high-value solutions such as copilots for intake, reporting, and
analysis
• Implement automated workflows or agents
• Enable AI-driven insights and dashboards
• Improve tools to support planning, roadmaps, and execution tracking

4. Enablement & Adoption
• Drive team adoption of tools and AI
• Provide training, templates, and job aids
• Coach teams on applying tools in real scenarios
• Increase consistency and self-service usage

5. Stakeholder Partnership
• Partner across Product, PMO, and Technology
• Communicate clear, practical solutions
• Continuously improve based on feedback

Qualifications
• Experience with Azure DevOps, ServiceNow, Power BI, or similar tools
• Experience improving workflow from intake to delivery
• Hands-on experience with tool configuration, automation, or AI tools
• Strong enablement, communication, and simplification skills
• Experience in cross-functional environments

Preferred Qualifications / Certifications
• Agile / Lean certifications (e.g., SAFe, Lean Portfolio Management, PMP)
• Agile / Lean certifications (SAFe, LPM, PMP)
• Experience with Power BI or similar reporting/visualization tools
• Power BI or similar visualization tools
• Experience with low-code / no-code platforms or workflow automation tools
• Low-code / no-code automation experience
• Foundational AI certifications (e.g., Microsoft Azure AI Fundamentals or similar)
• AI certifications (e.g., Azure AI Fundamentals)
• Experience building or experimenting with AI agents, copilots, or automation
frameworks
• Experience building copilots, agents, or automation solutions
• Experience in change management, training, or capability development
• Background in change management or capability development

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1