Amazon Connect Developer (Lambda + Lex) with DevOps Experience

Job Description

We are seeking experienced Amazon Connect Developers with strong expertise in AWS Lambda, Amazon Lex, and DevOps practices to support a leading Banking client in Atlanta, GA. The ideal candidate will be responsible for designing, developing, and maintaining cloud-based contact center solutions using Amazon Connect and related AWS services.

This is a fully onsite role, and candidates must be comfortable working from the client location in Atlanta, GA.

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Key Responsibilities

• Design, develop, and implement contact center solutions using Amazon Connect.
• Create and maintain call flows, routing profiles, queues, contact flows, and customer interaction workflows.
• Integrate Amazon Connect with backend systems using AWS Lambda functions.
• Develop and optimize conversational AI/chatbot solutions using Amazon Lex.
• Build REST API integrations with third-party and enterprise applications.
• Troubleshoot and resolve contact center application issues and performance bottlenecks.
• Implement CI/CD pipelines and automate deployment processes using DevOps tools and AWS services.
• Collaborate with business stakeholders, architects, and support teams to gather and implement requirements.
• Ensure security, compliance, and best practices within AWS cloud environments.
• Participate in code reviews, testing, deployment, and production support activities.

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Required Skills

• 8+ years of software development experience.
• 5+ years of hands-on experience with Amazon Connect.
• Strong experience in:
  • Amazon Connect Contact Flows
  • Routing Profiles
  • Queues and User Management
  • Contact Center Integrations
• Strong hands-on experience with AWS Lambda.
• Experience developing and maintaining Amazon Lex chatbots/voice bots.
• Knowledge of AWS services including:
  • API Gateway
  • S3
  • CloudWatch
  • DynamoDB
  • SNS/SQS
  • IAM
• Experience with Python, Node.js, or Java for Lambda development.
• Strong understanding of AWS security and cloud architecture best practices.
• Experience with Git, Jenkins, Terraform, CloudFormation, or similar DevOps tools.
• Experience implementing CI/CD pipelines.
• Strong troubleshooting and debugging skills.

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Preferred Qualifications

• Banking or Financial Services industry experience.
• AWS Certifications (Developer Associate, Solutions Architect, DevOps Engineer).
• Experience with Contact Center modernization initiatives.
• Knowledge of IVR, CTI, Voice/Chat integrations, and customer experience platforms.
• Experience with Agile/Scrum methodologies.