Manufacturing IT Support Engineer

Role: Manufacturing IT Support Engineer

Location: Atlanta, GA 30328, United States

Must Have Skills:

• Interaction with Team members for knowledge sharing, knowledge transition and issue resolution

• Stakeholder management, share regular updates and assist in preparing operational reports

• Triaging of issues and coordination with cross functional teams for timely resolution

• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

• Maintaining agreed SLA levels and assuring Quality of delivery at all times

• Good experience as a .Net developer

• Good Experience in .Net Core and .Net Framework, ASP .Net, VB.Net

• Good Experience on any SCADA platforms

• Strong experience in database technologies of SQL, Oracle.

• Interaction with SME’s on functional issues

• Coordinate communications between suppliers, OEM, and business stakeholders for their particular area

• Tracks and report progress to stakeholders

• Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes

• Working with Manufacturing Customer will be an added advantage

Roles & Responsibilities:

• Day to day incident monitoring and resolution (Service Now preferred)

• Interaction with client (IT & Business users) on functional issues

• Triaging of issues and coordination with cross functional teams for timely resolution

• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

• Maintaining agreed SLA levels and assuring Quality of delivery at all times

• Interaction with SME’s on functional issues

• Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area

• Tracks and report progress to stakeholders

• Development of functionalities as per requirement provided y customer